天津--什果冰 发表于 2015-2-11 16:08:10

总部回复邮件了 说15.1前预订的劲赏不算任务！！！

任务完成快6周了 一直没有更新 中午给4848打个电话 说我是15.1前预订的不算任务 我说我电话咨询过的 他们说给我2000积分作为补偿 我没同意又说给我5000积分作为补偿 我还是没同意 说让上级领导回复我 结果我收到了这个邮件
大家看看是不是说不算任务了 给我5000积分
Warm greetings from IHG Rewards Club!

We received your request in escalating your case and I have reviewed it as one of the IHG Rewards Club Supervisors.

Foremost, I apologize for any misinformation given to you regarding Set your Sights particularly with the 'Book Directly with IHG' tailored offer.

As previously clarified by our Chinese representative, the tailored offer requires that the booking and the stay should be made and completed within the validity of the Set your Sights offer which is from 01 January 2015 - 30 April 2015. As the stay in question were booked prior, we regret that it will not be counted towards the completion of the 'Book Directly with IHG' tailored offer.

In an effort to resolve this issue, we are willing to post 5,000 points to your account as the previous offered compensation. However, please note that we remain firm in not counting the stay booked prior to Set your Sights towards your tailored offer. Please be reminded that you have until the end of April to complete this offer.We apologize for any inconvenience this may cause.

If you find this term amenable, please respond to this email so I can deposit the points to your account.

53543344 发表于 2015-2-11 18:47:30

总部也不认。。。醉了

爱爱范儿 发表于 2015-2-11 18:49:29

我。。。上次问总部说算的。。。但是现在也6周了。。一点都没更新，只送了5000分。。。难道这5K分是补偿的意思？

Liyang563 发表于 2015-2-11 19:30:38

翻译小达人又来了，一句话解释：“大兄弟，我们非常确信只能给你5K积分补偿，需要回邮件，收到邮件就给分！”
In an effort to resolve this issue, we are willing to post 5,000 points to your account as the previous offered compensation. However, please note that we remain firm in not counting the stay booked prior to Set your Sights towards your tailored offer.

不用谢~

53543344 发表于 2015-2-11 19:34:41

Liyang563 发表于 2015-2-11 19:30
翻译小达人又来了，一句话解释：“大兄弟，我们非常确信只能给你5K积分补偿，需要回邮件，收到邮件就给分！ ...

However, please note that we remain firm in not counting the stay booked prior to Set your Sights towards your tailored offer


无论你拿不拿，也不会给你算那个stay。
人家说很明白了

小三斤 发表于 2015-2-11 20:41:01

那只有继续刷啊

liran8294 发表于 2015-2-12 09:01:40

你是自己发邮件申请的么我的一项没更新也是1月1号住的怎么申请 有这个5000分

lili5269 发表于 2015-2-12 09:21:44

那之前元旦刷房的都白弄了?

天津--什果冰 发表于 2015-2-12 09:27:51

liran8294 发表于 2015-2-12 09:01
你是自己发邮件申请的么我的一项没更新也是1月1号住的怎么申请 有这个5000分
...

我给客服打电话问我的怎么一直不更新 他告诉我的 说因为我是15.1前预订的 我说我打电话问过了 他说给我补充2000 我没同意 又说最多给5000的

四↘不爱 发表于 2015-2-12 10:25:34

那完蛋了。我又得找那个潘小姐打架去了
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