biao888 发表于 2012-6-27 09:58 static/image/common/back.gif
楼主,能给个英文的退房模板吗?
我的英文也蹩脚，主要是写清你的亚航机票号，和Tune的预定号码，还有就是要求退到信用卡即可
现在写信给enquiry@tunehotels.com，回信很快的，说可以把钱退到tune的账户上。我今天上午第一次联系tune，大概1个小时后就收到了回信，真的很高兴。我的英语很烂的，我就把我的亚航订单截图和tune订单的截图一起发过去了。
收到的回信是这样的：
Thank you for your enquiry.
For your kind information, our management had agreed to cancel your booking and refund the total amount into your credit shell account within 4-5 working weeks.
A credit shell is your account with us online on Tune Hotels.com. This account is the account that you registered with us during the initial booking process. When we say refund to credit shell, it means that the amount that you've paid will be credited back into your account for future use with us. You may utilize this amount to place bookings with us in a future date and this amount has a 6 month expiry date to it from the date of credit as to which it will be forfeited. The credit shell amount is currency-specific and is not transferable to other accounts.
If you would like to check your credit shell amount, you can do it online at our website at www.tunehotels.com through the following steps:
1. Click on the Manage confirmed bookings button
2. Key in your email and password
3. Click Login
4. The My Bookings page contains all booking(s) made by you and your account balance.
This is where your credit shell will be reflected. When you make bookings within the
next 6 months, you will be able to use the credit shell amount for payment.
goodlulu 发表于 2012-6-28 16:57 static/image/common/back.gif
现在写信给，回信很快的，说可以把钱退到tune的账户上。我今天上午第一次联系tune，大概1个小时后就收到了 ...
这个是退到帐户上，区别很大的。
我也收到和楼主一样的邮件了。
我也收到了和楼上一样的回信，可是我是要求免费改期，而不是退款！看来接下来还有的麻烦了，哎
goodspeed 发表于 2012-6-28 18:02 static/image/common/back.gif
这个是退到帐户上，区别很大的。
多谢提醒，我刚刚发出邮件要求将款退到我的信用卡中，我会及时告知大家我的进展的。
刚才查了下tune的账户，发现还是按每单30马币扣了手续费！正在申诉中.......,TX们也都看看吧，不要被忽悠了。
小果爱美丽bj 发表于 2012-7-2 14:22 static/image/common/back.gif
刚才查了下tune的账户，发现还是按每单30马币扣了手续费！正在申诉中.......,TX们也都看看吧，不要被忽悠了 ...
TUNE 账户怎么看 余额？？
嗯，我也看到每间房扣了30马币的手续费，也发了邮件申诉，等待结果
minacoco 发表于 2012-7-2 14:41 static/image/common/back.gif
嗯，我也看到每间房扣了30马币的手续费，也发了邮件申诉，等待结果
是啊 我也看到了 太坑人了！！