wwokwin 发表于 2016-4-30 22:01:11

SOS！请大家帮忙 cheaptickets 不可取消订单定错的问题

刚刚，手残记错的到达吉隆坡的时间，在cheaptickets订了机场的TUNE。结果发现日期提前了一天，订单好显示不能取消和更改。请问cheaptickets 有处理相关问题的邮箱没？我翻了网站取只有电话。呜呜！！！怎么办？大家说说有什么好方法没？

cdygg 发表于 2016-4-30 22:22:49

有邮箱的，之前我也是不可取消的房间跟他们交流过

lipenjh 发表于 2016-4-30 22:42:59

我也交涉过，预定后十分钟内赶紧打电话，没任何用，电话给都花了二百多。最后就当钱丢了

wwokwin 发表于 2016-4-30 22:49:11

cdygg 发表于 2016-4-30 22:22
有邮箱的，之前我也是不可取消的房间跟他们交流过

最后有结果没？

cdygg 发表于 2016-4-30 22:54:04

成功取消了，customerservice@cheaptickets.com这个邮箱发过去的，他们回复给我是这个customerrelations@cheaptickets.com，你可以先试试前面一个，大概隔了几天才回复的

wwokwin 发表于 2016-4-30 22:57:38

cdygg 发表于 2016-4-30 22:54
成功取消了，这个邮箱发过去的，他们回复给我是这个，你可以先试试前面一个，大概隔了几天才回复的 ...

沟通 过程中有什么技巧没？

cdygg 发表于 2016-4-30 23:00:44

Dear cheaptickets

my CheapTickets booking number is*****. i have a nonrefundable two-bedrooms reservation for ***** from *****.but the airline change my schedule and i have to leave Melbourne to Cairns on *****.
And you could care about my other two reservations on cheaptickets staying at Melbourne from ***** (CheapTickets booking number:*****) and staying at Cairns from ***** (CheapTickets booking number: *****). furthermore, i have the same hotel ***** staying at Melbourne and the policy is free cancellation so that i have a mistake thought that there is the same reservation policy when i reserved this hotel again

can you help me to have a conversation with hotel to cancel my reservation and refund 132.74 dollar to me?

那时候写的，希望能对你有所帮助~

wwokwin 发表于 2016-4-30 23:33:05

cdygg 发表于 2016-4-30 23:00
Dear cheaptickets

my CheapTickets booking number is*****. i have a nonrefundable two-bedrooms rese ...

谢谢 发邮件 沟通试一下

小豆宝贝 发表于 2016-5-1 07:35:46

00 886 800-666-437，亲，他们有台湾电话，虽然付费，但是中文沟通无障碍，在中国大陆打这个

chatherineyoyo 发表于 2016-5-1 10:23:13

skype免费打美国电话，转supervisor
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