波波 发表于 2016-12-7 16:17:07

关于Pointshound 预定 支付成功没有订单的情况 我的进展情况

5号的晚上预定了 明年2晚的酒店~~~
用的是浦发的AE进行的交易 填完了信息之后 秒来扣款的短信。但是网页又跳回了填写信息的界面。
然后看了先订单 空白。。。。
于是我就写信。。。。。秒回了我说的是问题收到 2天回复 但是截止现在还木有回复。
打电话去浦发问 浦发的回答是这个款现在商家还没来请款~~~这个钱是一个预授权的状态， 要等商家来请款了以后预授权完成才可以入账，或者就是商家没来请款等1个月后这笔交易自动取消。。。 现在基本上就是这样一个情况

丢失无凌 发表于 2016-12-7 16:32:54

我也是昨天发了邮件过去，现在都还没回复。哎···

杂拌鱼 发表于 2016-12-7 16:40:22

我遇到的问题和你相同，也发了邮件，目前交易已经取消，扣得钱也回来了

№⑩號 发表于 2016-12-7 17:22:08

我昨天也遇到的问题和你相同，也发了邮件，目前还没有回复

angos 发表于 2016-12-7 20:04:59

一样的 ，我五号预定的，当天发了邮件，现在都没有回复。。。预授权也没有取消，钱没退回来。

冰封的手心 发表于 2016-12-8 01:32:03

一样的情况,好忐忑

qq82415 发表于 2016-12-8 05:59:13

Your reservation at Vienna Hotel Haiwan Branch has not been confirmed because your payment information could not be verified. Please try again or contact the Service Center.

收到这个邮件，麻痹

angos 发表于 2016-12-8 06:09:35

Thank you for contacting Flying Blue PointsHound Customer Support. We are sorry to hear about the difficulty you have experienced while making your booking.Please be advised that all you booking attempt did not go through unfortunately. We can confirm that the pending charge on your credit card is only a pre-authorization hold which have been released. Pre-authorizations generally fall off within 3-5 business days.At this time we recommend re-transaction at your earliest convenience. Please ensure that the billing details you enter match exactly with the information your credit card provider has on file and with your Flying Blue profile.We do apologize for the inconvenience this matter has caused. Please feel free to contact us if you have any further questions or concerns.

波波 发表于 2016-12-8 08:54:44

Thank you for contacting Flying Blue PointsHound Customer Support. We are sorry to hear about the difficulty you have experienced while making your booking.


Please be advised that all your booking attempts did not go through unfortunately. We can confirm that the pending charges on your credit card are only pre-authorization holds which have been released. Pre-authorizations generally fall off within 3-5 business days.

At this time we recommend re-transaction at your earliest convenience. Please ensure that the billing details you enter match exactly with the information your credit card provider has on file and with your Flying Blue profile.

We do apologize for the inconvenience this matter has caused. Please feel free to contact us if you have any further questions or concerns.

Thank you for choosing Flying Blue PointsHound!
已经回信了 但是结果是 我在进去看的时候就没有1万里程的奖励了。。。。。
算了 还是老老实实的去IHG官方定房算了。

sumayzeng 发表于 2016-12-8 09:22:00

qq82415 发表于 2016-12-8 05:59
Your reservation at Vienna Hotel Haiwan Branch has not been confirmed because your payment informati ...

收到同样的邮件，求解决方法，钱也没退回
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