稀罕你 发表于 2011-12-28 20:37:45

hotel4you多收50英镑退款邮件收到

本帖最后由 稀罕你 于 2011-12-30 00:24 编辑

Dear Alan, thank you for your email and apologies for the delay in answering your query

We would like to apologise if you were unable to use of the £50 voucher on Christmas day.The offer was withdrawn on Christmas day for two reasons.Firstly it was identified that a large number of customers had made multiple bookings, despite the terms of the offer stating that the offer was limited to 1 booking per customer.Furthermore, it was identified that offer had generated a high level of fraudulent transactions, which if unchecked could have proved detrimental to the hotels4u.com business.

We deeply regret that the actions of some, lead to genuine customers not being able to take advantage of the offer and we are working on a new offer to give you in the New Year.

If you would like to cancel your reservation please email reservations@hotels4u.com and we will issue you with a full refund

Regards
Hotels4u.com team

看来可以全额退款同学们可以放心了
刚刚收到了退款的邮件
Good Afternoon, Many thanks for your e-mail. I confirm that I have cancelled your reservation and arranged a full refund. The refund will go back onto your card within 3-5 working days Regards

小文文之爱 发表于 2011-12-28 20:44:42

谢谢分享！我还要继续轰炸它的邮箱，至今没收到回复呢:'(

bbeet123 发表于 2011-12-28 20:51:11

我和楼上的一样~我给你发信息了小文文

philipsjun 发表于 2011-12-28 21:14:39

这个公司还是比较靠谱的说

uknowya 发表于 2011-12-28 22:06:01

收到的邮件都一摸一样

faye 发表于 2011-12-28 22:46:00

不拐这下可以放心了

suyi 发表于 2011-12-28 23:27:07

;P;P;P要说它厚道还是不厚道呢~~

greatchen 发表于 2011-12-29 00:56:48

其实他们处理还算好的，相应比较快

老驴2011 发表于 2011-12-29 07:41:46

一分为二看问题，退50和K单，估计都会进行。

MRHE1999 发表于 2011-12-29 08:43:21

Itis good to respond toillegal bookings promptly.I am happy to hear that   HOTELS4U will have another discount offer in the New Year. I can't wait. Please do as regulations on booking,If we have the New Year offer.
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