We do apologize for the late reply regarding your request, we regret to inform you that we only handle enquiry, complaint and feedback regards to any AirAsia X (D7) retime cancelation/suspension and we afraid to advice further on this matter since we have limited authority to make any decision regards on AK(AirAsia Malaysia), QZ (AirAsia Indonesia), FD (Air Asia Thailand) , Z2 (AirAsia Philipines)
Therefore we suggest you to write in to the relevant department via online feedback formhttp://www.airasia.com/my/en/e-form.page for further assistance or you can chat with them athttp://www.airasia.com/my/en/live-chat.page .
You may also call AirAsia Thailand for further assistance+66 2 515 9999.
Once again, we sincerely apologize for any inconvenience and frustration that was caused as we have put our best effort to assist your issue accordingly.