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标题: [最新]发现Hotelclub从今天开始规定用团购的订单不能申请BPG了 [打印本页]

作者: 花的L洋 时间: 2012-3-23 20:42
标题: [最新]发现Hotelclub从今天开始规定用团购的订单不能申请BPG了
今天看到一位朋友收到的BPG回复如下：
引用自：“rc_april”
We have reviewed your claim further for the lower rate found at www.agoda.com website. Please note that the room that you booked with us under record locator PBHCL3066226134 at the Champlung Sari Hotel Bali was paid partly using the member rewards earned from Groupon UK Promo. Please be aware that as per the terms and conditions provided, these member rewards are non refundable nor transferable.

The Guarantee does not apply to:
hotel rooms booked through or in combination with frequent stay, loyalty, points or other reward type programs, rooms booked through coupon promotions, won through contests or sweepstakes or transferred, or rooms booked on websites that do not allow you to see the name of the hotel until your reservation is complete (such as Hotwire and Priceline);membership or corporate rates; and
specially discounted rates or rates available through group buying websites including but not limited Groupon, Spreets.

Therefore, in this accordance, we are not able to honor your claim.

意思是说使用了高朋团购券的订单，不能申请最低价格保证。因为它属于reward type programs。

晚上群里又以为朋友收到BPG回复如下：
With regard to your best price guarantee claim, we examined your reservation and found out that a groupon promotional code was used in confirming the booking. Please note that as per terms and conditions online, 'The Guarantee does not apply to hotel rooms booked through or in combination with frequent stay, loyalty, points or other reward type programs, rooms booked through coupon promotions, won through contests or sweepstakes or transferred, or rooms booked on web sites that do not allow you to see the name of the hotel until your reservation is complete (such as Hotwire and Priceline)'.

这封又是这个意思。看来Hotelclub开始应对大批量BPG申请了
最早15号之前申请的基本都没问题都批准了，
15号-23号申请的很多都得不到回复耍无赖拖着，然后等几天告诉你他们没收到你的邮件。
23号开始直接将团购的订单排除在BPG范围内了。告诉你团购的订单不能参加BPG。

总结：好事趁早！

作者: lsnake 时间: 2012-3-23 20:48
好吧，我认怂了

还花20元充了skype

作者: 花的L洋 时间: 2012-3-23 21:12

lsnake 发表于 2012-3-23 20:48 static/image/common/back.gif
好吧，我认怂了

还花20元充了skype

还是试试吧，我只是今天遇到了2个朋友收到这样的回复，所以推断一下。

作者: orange1019 时间: 2012-3-23 21:36
我15号发的邮件就一直没回复，后来19号又发了一遍，然后于21号收到回复说我的资料不全不受理，要求提供24小时内的截图和链接。简直是在耍赖皮。

作者: 花的L洋 时间: 2012-3-23 21:37

orange1019 发表于 2012-3-23 21:36 static/image/common/back.gif
我15号发的邮件就一直没回复，后来19号又发了一遍，然后于21号收到回复说我的资料不全不受理，要求提供24小 ...

呵呵，是吧，大家都是这个遭遇，你再发试试，现在估计已经变脸了，现在也许HC会告诉你，你使用了高朋团购的优惠。不符合他们的申请。

作者: lanlan18zm 时间: 2012-3-23 23:10
真的不可以brg啦，那就不便宜了！

作者: 玩转世界 时间: 2012-3-23 23:55

我刚写好邮件发出去

作者: rc_april 时间: 2012-3-24 00:10
楼主：有个疑问就是说，我当时那两个账号同时发出的相同申请，一个被批准了，而一个被拒绝，是同一个客服发出的回信，奇怪在于我被拒绝的那个邮件是先收到，批准的那个是后收到，两封邮件收到时间只相差10分钟，如果是HC的BPG政策变了，也不会是在10分钟之内变的吧？

作者: libragirl 时间: 2012-3-24 12:48
越来越像中国企业，滥用“解释权”，你倒是早解释呀~一早要说不能用，也不会搞出这么多事！现在这样真是得不尝试

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