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标题: 总部回复邮件了说15.1前预订的劲赏不算任务！！！ [打印本页]

作者: 天津--什果冰 时间: 2015-2-11 16:08
标题: 总部回复邮件了说15.1前预订的劲赏不算任务！！！
任务完成快6周了一直没有更新中午给4848打个电话说我是15.1前预订的不算任务我说我电话咨询过的他们说给我2000积分作为补偿我没同意又说给我5000积分作为补偿我还是没同意说让上级领导回复我结果我收到了这个邮件
大家看看是不是说不算任务了给我5000积分
Warm greetings from IHG Rewards Club!

We received your request in escalating your case and I have reviewed it as one of the IHG Rewards Club Supervisors.

Foremost, I apologize for any misinformation given to you regarding Set your Sights particularly with the 'Book Directly with IHG' tailored offer.

As previously clarified by our Chinese representative, the tailored offer requires that the booking and the stay should be made and completed within the validity of the Set your Sights offer which is from 01 January 2015 - 30 April 2015. As the stay in question were booked prior, we regret that it will not be counted towards the completion of the 'Book Directly with IHG' tailored offer.

In an effort to resolve this issue, we are willing to post 5,000 points to your account as the previous offered compensation. However, please note that we remain firm in not counting the stay booked prior to Set your Sights towards your tailored offer. Please be reminded that you have until the end of April to complete this offer. We apologize for any inconvenience this may cause.

If you find this term amenable, please respond to this email so I can deposit the points to your account.

作者: 53543344 时间: 2015-2-11 18:47
总部也不认。。。醉了

作者: 爱爱范儿 时间: 2015-2-11 18:49
我。。。上次问总部说算的。。。但是现在也6周了。。一点都没更新，只送了5000分。。。难道这5K分是补偿的意思？

作者: Liyang563 时间: 2015-2-11 19:30
翻译小达人又来了，一句话解释：“大兄弟，我们非常确信只能给你5K积分补偿，需要回邮件，收到邮件就给分！”
In an effort to resolve this issue, we are willing to post 5,000 points to your account as the previous offered compensation. However, please note that we remain firm in not counting the stay booked prior to Set your Sights towards your tailored offer.

不用谢~

作者: 53543344 时间: 2015-2-11 19:34

Liyang563 发表于 2015-2-11 19:30
翻译小达人又来了，一句话解释：“大兄弟，我们非常确信只能给你5K积分补偿，需要回邮件，收到邮件就给分！ ...

However, please note that we remain firm in not counting the stay booked prior to Set your Sights towards your tailored offer

无论你拿不拿，也不会给你算那个stay。
人家说很明白了

作者: 小三斤 时间: 2015-2-11 20:41
那只有继续刷啊

作者: liran8294 时间: 2015-2-12 09:01
你是自己发邮件申请的么我的一项没更新也是1月1号住的怎么申请有这个5000分

作者: lili5269 时间: 2015-2-12 09:21
那之前元旦刷房的都白弄了?

作者: 天津--什果冰 时间: 2015-2-12 09:27

liran8294 发表于 2015-2-12 09:01
你是自己发邮件申请的么我的一项没更新也是1月1号住的怎么申请有这个5000分
...

我给客服打电话问我的怎么一直不更新他告诉我的说因为我是15.1前预订的我说我打电话问过了他说给我补充2000 我没同意又说最多给5000的

作者: 四↘不爱 时间: 2015-2-12 10:25
那完蛋了。我又得找那个潘小姐打架去了

作者: liran8294 时间: 2015-2-12 10:47

天津--什果冰发表于 2015-2-12 09:27
我给客服打电话问我的怎么一直不更新他告诉我的说因为我是15.1前预订的我说我打电话问过了他说给我补 ...

我也打电话申请了无数次了，没说给我赔偿就说让我等总部回复何年何月不知道

作者: just_ice 时间: 2015-2-12 11:15
这现在还可以刷的吧？

作者: 糊啦啦 时间: 2015-2-12 13:35
总部前两天给我回的邮件说可以算的啊，让我把所有的任务做完再打电话人工计算

作者: 爱爱范儿 时间: 2015-2-12 13:46

糊啦啦发表于 2015-2-12 13:35
总部前两天给我回的邮件说可以算的啊，让我把所有的任务做完再打电话人工计算 ...

一样之前总部也说算的。。也是打算2.14日刷完，过了年再去问！

但是我的确也收到了5K分。。不知道是不是补偿

作者: 已然/jd未知 时间: 2015-2-13 15:44
我1月1号住的好像是算的啊

作者: gchn 时间: 2015-2-13 17:38
太狠了，那元旦刷房的估计都危险了，谁会当天订当天住啊

作者: lunwah 时间: 2015-2-16 18:20
一般要多久 50000 分才到帐

作者: 爱爱范儿 时间: 2015-2-20 10:54

已经更新了。。。安心了~~不用找客服了。。

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