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标题: 英文不太好，我这是被Expedia反薅了吗 [打印本页]

作者: hzchd 时间: 2015-2-26 10:56
标题: 英文不太好，我这是被Expedia反薅了吗
一周多了没退款，来了下面这封邮件

Dear Expedia Customer,

Thank you for contacting us about your request for a full refund from your canceled reservation at Hotel Fleuris Palawan.

We apologize for the delay in answering your e-mail. We are currently experiencing an extremely high volume of e-mail requests, preventing us from responding within our normal standards.

Our records show that your reservation was canceled because when you make this purchase, you used a coupon that was made available to Discovercard holders for purchases made on their Discover card. This coupon was improperly distributed to some non-Discover cardholders and improperly used for purchases made with cards other than Discover cards. The terms and conditions of the coupon require that a Discover card be used for payment. The terms and conditions of the coupon also include other restrictions including a prohibition on the use of more than one coupon per account and a restriction limiting use of the coupon to U.S. customers.

Your reservation was paid by using an American Express Card.

Your reservation is non-refundable and no refund has been processed.

If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 (for callers outside US and Canada) and reference case ID: M-9612306.

Thank you for choosing Expedia.

Tess
Expedia Customer Service Team

作者: 我是天天 时间: 2015-2-26 11:03
就是跟你说因为你没有Discovercard
所以订单被取消了
等几天看银行有没退款的
你这种案例论坛上有
MS都退款了的

作者: zudas 时间: 2015-2-26 11:07

我是天天发表于 2015-2-26 11:03
就是跟你说因为你没有Discovercard
所以订单被取消了
等几天看银行有没退款的

问题是：

Your reservation was paid by using an American Express Card.

Your reservation is non-refundable and no refund has been processed.

这个就得继续和exp理论才行了

作者: sandra911 时间: 2015-2-26 11:18
Your reservation is non-refundable and no refund has been processed.

只看这句貌似真的是被反薅了。。。用skype打电话问问客服吧，理论上应该是可以退的才是。。。

作者: guyasonglu 时间: 2015-2-26 11:25
邮件EXP主动发的，还是楼主去问的？

作者: hzchd 时间: 2015-2-26 13:39
去网站问的，结果回了这个

作者: CHPLLJ 时间: 2015-2-26 18:05
从字面看，就是被反薅了。不可取消，所以不退。

作者: hzchd 时间: 2015-2-27 11:27
看我这运气，英语太烂，哪位大大好心帮我电话一下，可有偿。定单信息如下

uerto Princesa Thu Feb/26/2015 - Mon Mar/2/2015 Itinerary # 197748279361

作者: Mellus杨 时间: 2015-2-27 11:56

hzchd 发表于 2015-2-27 11:27
看我这运气，英语太烂，哪位大大好心帮我电话一下，可有偿。定单信息如下uerto Princesa Thu Feb/26/201 ...

订单信息发给我，预定手机号，邮箱，姓名，还有酒店预定信息全部发给我。
75821897@qq.com

作者: rainyip 时间: 2015-2-27 14:09
字面意思是订单取消，不退款。。。

作者: chatherineyoyo 时间: 2015-2-27 14:10
均已收到退款，都是不可取消订单

作者: guyasonglu 时间: 2015-2-27 18:10
自己订的收到退款，recover的没收到。。

作者: hzchd 时间: 2015-3-2 15:45

Mellus杨发表于 2015-2-27 11:56
订单信息发给我，预定手机号，邮箱，姓名，还有酒店预定信息全部发给我。
75821897@qq.com
...

谢谢你了，已经发给你。真是好人啊！

作者: hzchd 时间: 2015-3-6 21:41

Mellus杨发表于 2015-2-27 11:56
订单信息发给我，预定手机号，邮箱，姓名，还有酒店预定信息全部发给我。
75821897@qq.com
...

版主，发你邮箱了，也发你私信了，好几天，有什么消息吗？
麻烦你了！

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