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标题: HOTWIRE酒店星级和别的网站不一样？！！ [打印本页]

作者: 噜噜宝宝 时间: 2015-8-13 15:05
标题: HOTWIRE酒店星级和别的网站不一样？！！
今天收到HOTWIRE的促销邮件，100$-15% ，一冲动预定了土耳其伊兹密尔五星酒店共97$，付款后收到确认信，发现酒店是Ramada Plaza Izmir，该酒店在AGODA，BOOKING，道道上都是四星，随后邮件HOTWIRE，要求更换酒店至5星。现在收到HOTWIRE回信，感觉非常霸王啊！！我该怎么办？大家评评理。Thank you for contacting Hotwire Customer Care regarding your reservation with the Ramada Plaza Izmir in Turkey, schedule for check in on October 3, 2015, Hotwire itinerary 6130700521. I understand you have observed a different star rating for this hotel than the star rating listed on the Hotwire site I would be willing to provide information about your inquiry.

While there is no standard star ratings system in the US, we work hard to offer clear and accurate star ratings. Hotwire starts with Expedia star ratings, and then adjusts each hotel based on our customer's feedback. This helps to ensure our star ratings reflect our customers’ recent experience. I can assure you Hotwire is confident the star rating for this hotel is accurate.

Please be reminded, that you booked one of our Hot Rate® Hotel. For this reason, we are unable to change, transfer or refunded. You can find our full Terms of Use by visiting http://www.hotwire.com/travel-information/terms.jsp. The terms of the booking are what allow us to offer the great rates you see on our site and for this reason, your reservation remains confirmed with the original details provided at the time of booking.

作者: czq236 时间: 2015-8-13 15:21
我也因为同样的问题在跟hotwire扯皮中。目前情况是他们客服不回复我了。不给退，不给改。以前也有不少人反应他们的星级比其他网站水分大。以后慎用啦

作者: 叹へ流年づ 时间: 2015-8-13 15:42
你不知道哦？他们家一架2星都没有的酒店敢写3星

作者: nickelhao 时间: 2015-8-13 17:37
只要价格没有太大问题就可以，上次我去清迈也是hotwire的号称四星级酒店，很老旧，但是便宜啊，优惠下来几十块钱。

作者: 噜噜宝宝 时间: 2015-8-13 19:14

nickelhao 发表于 2015-8-13 17:37
只要价格没有太大问题就可以，上次我去清迈也是hotwire的号称四星级酒店，很老旧，但是便宜啊，优惠下来几 ...

正常价格便宜100元………

作者: 噜噜宝宝 时间: 2015-8-13 19:17

czq236 发表于 2015-8-13 15:21
我也因为同样的问题在跟hotwire扯皮中。目前情况是他们客服不回复我了。不给退，不给改。以前也有不少人反 ...

唉……美国竟然没有星级评定标准……

作者: 南山南 时间: 2015-8-13 19:22
谁叫你贪便宜，预定神秘酒店的

作者: 噜噜宝宝 时间: 2015-8-13 21:01

南山南发表于 2015-8-13 19:22
谁叫你贪便宜，预定神秘酒店的

唉…以前也定过…

作者: 南山南 时间: 2015-8-13 21:30

噜噜宝宝发表于 2015-8-13 21:01
唉…以前也定过…

便宜没好货

作者: iwasabi 时间: 2015-8-14 09:09
那和expedia的星级一样吗？

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