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标题: 急，宿务航空取消航班，我可以改出发地点吗 [打印本页]

作者: doon2000 时间: 2016-1-13 02:56
标题: 急，宿务航空取消航班，我可以改出发地点吗
原定的卡里波飞CEBU下午的航班取消了，被改到第二天一早，发了邮件，收到回复如下：

We apologize for the inconvenience this may have caused you. We are still working in the sending of advisories and notifications. As of this time we are working on 01 February flights. Rest assured that notification for this flight will immediately follow once were done with the earlier dates. Moving on, planned cancellation of below transaction is due to Schedule Realignment. As carrier, we may change or reschedule any flight where we reasonably consider to be justified by circumstances beyond our control or for reasons of safety or security. Given this, we have options that our affected passenger could take which will at least minimize or eradicate the inconvenience.

Rebooking – up to 1 month without any charges. For roundtrip flight, same number of days must be followed. Please see our website for your reference of the exact flight details that will fit your schedule
Rerouting – up to 1 month of the nearest alternate station without charges. Rerouting of non-disrupted flight is strictly not allowed and transfers will be on passenger's account.
Travel fund – without any charges (may use up to 90 days based on the date of creation).
Full refund – *for bookings made via credit card, the amount shall be credited back to your account minimum of 60 working/banking days.

Please do let us know which option you would like to take. We can only rebook your flight once without any charges. But please be advised that our rebooking is subject to seat availability.

Kindly advise us 4hrs before your flight so we may rebook your flight (subject to availability) otherwise, changes will be considered accepted

For further inquiries, you may reply to this email or you may call our 24hr Call Center hotline thru the following numbers.

我想改为提前一天长滩直飞CEBU，有成功案例吗？谢谢。。

作者: steven小铭 时间: 2016-1-13 04:38
不知道你原来的航班是什么安排，不过邮件中说明可以reroute就有很大余地，基本上可以成功

作者: manbulai 时间: 2016-1-13 07:20
没问题的这方面很爽快的

作者: doon2000 时间: 2016-1-13 10:35
谢谢楼上各位，已改好，CEBU客服效率还是挺高

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