Hello,
I am booked a ticket by Cebu website in November 26 ,2015 , my alipay payment is successful, but the site show payment declined ,book status is Cancelled, so we did not receive a confirmation number and itinerary, please assist in the investigation and sent a itinerary to me, thank you !
My reservation information is as follows:
Confirmation Mumber：XXXXXX
November 18, 2016, Shanghai-Manila, flight number 5J679,
November 27, 2016， Manila-Shanghai, flight number 5J678，
GUEST：XXXXXX、XXXXXX
Alipay Trading number：2015112600000000000000
Alipay Merchant order number： XXXXXX-122161527
Thank you very much!
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每次给servicedeskmnl@cebupacificair.com发MAIL，都会收到自动回复的
auto response
Good day!
Please be advised that the email sent was already received by servicedeskmnl@cebupacificair.com. We shall attend to your concern shortly. Kindly check your email with in 24 hours.
Should you have any questions, you may call our 24/7 hotline at +63 2 7020888 (MNL) or +63 32 2308888 (CEB) our call center agents will be glad to assist you.
Thank you!
Service Desk
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第二步：CEB Service Desk - Manila把mail转给了Ceb Payment Center
From: CEB Service Desk - Manila
Sent: Friday, November 27, 2015 11:12 AM
To: Ceb Payment Center
Subject: FW: Confirmation number is: XXXXXX status
Hi PCH,
May we request your assistance in checking the status of reloc XXXXXX; fop is alipay.
Thank you,
Perliza
Service Desk – Call Center MNL
Cebu Air, Inc. Cebu Pacific Building, Domestic Airport Road, Pasay City, 1301 Philippines www.cebupacificair.com
