This is to acknowledge your request to refund ticket numbers 0792174940xxx/xx/xx/xx/xx, under booking reference xxxxx, in lieu with Boracay island closure.
We have already processed the full refund and have assigned refund reference number xxxxxxxxx. Likewise, the Web Admin Fee of PHP250 per passenger will be processed for credit card reversal.
Kindly allow 30 banking days for processing of the refund. The actual posting of the refunded amount will depend on your credit card’s cut-off date. You may coordinate directly with your issuing bank, or check the refunded amount in one of your future billing statements.