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标题: 终结【慎用expedia】网站预定酒店，到店没信息。赔了我150RM [打印本页]
作者: 六宝    时间: 2012-9-9 19:06
标题: 终结【慎用expedia】网站预定酒店，到店没信息。赔了我150RM
本帖最后由 六宝 于 2012-9-19 10:09 编辑

我在expedia上预定了普吉岛的机+酒套餐，并且立即付全款，等到普吉酒店后，酒店前台告知没有收到网站订单，没有预定信息！！尼玛原来是expedia没有把预定信息发给酒店！！expedia你坑你爹啊！你让我人生地不熟的上哪住去？！！还好酒店经理比较负责，从网站上找来电话和订单号，打国际长途到马来西亚，跟expedia进行了确认。还好酒店房间没有卖光，给我安排了房间。

以下是我回来后在expedia网站上的投诉
* Comment:
Is this service of Expedia?! I booked a flight+hotel on your website which itinerary number is *** and I paid it immediately. When I got to the hotel, the hotel couldn't find my booking! Your website didn't book any room for me! I did not have a room in the hotel until the manager had a international call to your website to confirm my booking! Fortunately there were rooms haven't been booked, if all rooms had been sold out, where shall I live? The bad service of your website nearly killed my holiday! Please give me your response!
大体意思是：我在你网站预定了一个机加酒套餐并及时付款，结果到酒店后酒店没有我的信息！你网站竟然没有把预订信息发给酒店！后来酒店经理与你网站联系后才确认给了我一个房间。幸亏酒店房间没有卖光，不然爷上哪住去！

然后这网站给我回复了
Thank you for contacting Expedia.com.au regarding the hotel accommodation complaint.
Kindly accept our sincere apologies for the delay in answering your e-mail.
In view of your email, I am sorry to hear about the inconvenience caused to you and kindly accept our sincere apologies for the inconvenience caused.
We regret that your experience with Expedia was not to your satisfaction. Comments such as yours are read by numerous people within our company and help shape our policies and practices as we learn and grow. Customer suggestions are an important part of our improvement process, so we appreciate your taking the time to write to us.
I assure you that Expedia will work to improve our level of service and look forward for your continue usage of Expedia.com.au as your preferred travel service provider.
Thank you for choosing Expedia.com.au.
Kind Regards,
Joel Issar
Expedia.com.au
大体意思是：感谢你来我网站抱怨。我们知道了，以后会改进。这次对不住了。欢迎下次光临！

我心说：操你大爷！
一句sorry就完事儿了！你妹的
当然了，网站这种态度，我也无能为力，只愿各位同学今后谨慎使用此网站了。另外旅行前最好直接跟酒店联系一下，提前确认好你的预定信息。

我又给他发信投诉了！
As a well-known travel booking website, I think this error should not occur at expedia. When this stupid error occurs, expedia should compensate your customer, rather than just say sorry. Sorry does not make sense to me! I will publish my experience and your response on tourism forums in China and tell everyone to use expedia with discretion!
看这次会不会有回应了


Thank you for contacting Exepedia.com.my regarding your recent staty at "Palmyra Patong Resort".

Please accept my apologies for the inconvenience caused to you.

I am terribly sorry to learn about your disappointment and regret that your experience at the hotel was not to your satisfaction.

I have reviewed your reservation details and can see that we had sent the notification of your arrival to the hotel on the same day the reservation was made. Had we not sent the booking information to the hotel, they would not have been able to bill us for your reservation, which they successfully have.

I understand your frustration and disappointment because of the inconvenience caused, however; let me assure you that whatever happened is one of the rare instances where a customer of Expedia.com.my is dissatisfied.

As a goodwill gesture, I can offer you goodwill coupon worth RM50.00, which can bee added to your account. You can use that coupon for your future reservations for accommodation with EXPEDIA.

This voucher can be used at a minimum spend of RM350.00 and it should be at least a two night stay. The coupon is valid for 1 year from the date of issuance.

I hope that this helps to make a poor situation better and truly hope that this will not deter you from booking with us in the future.

I request you to kindly reply to this email and give us your consent to add this voucher to your account.

I look forward to your response.

Thank you for your contribution and thank you for booking with Expedia.com.my.

又回信了，意思说：我查了一下你的订单，发现你预定当天我们就把信息发给酒店了，是酒店的错误。不过我们expedia很nice，为了安抚你的情绪，给你一张50马币优惠券，你预定不少于两晚并且订单金额超过350马币的酒店时，可以使用。

我还真是感激你咧！
我又给他回了：你是不是想把责任推给酒店啊？我到酒店的时候，人家跟我要酒店预定确认号，我查了expedia的订单，里面根本没有这个号码。如果你们已经为我预定了酒店，能告诉我为什么没有确认号吗？正视你自己的错误，别把责任推给别人！






Thank you for contacting Exepedia.com.my regarding your recent stay at "Palmyra Patong Resort".

I sincerely apologize for the inconvenience you have gone through.

Please be informed that the hotel had charged us successfully for your reservation however, they did not provided us the hotel confirmation number. Therefore, we could not provide it to you.

I would request you to send us your consent regarding the goodwill coupon so that we can add it in your account.

I appreciate your understanding in this matter and look forward for your prompt response.

Thank you for choosing Expedia.com.my.

又给我回信了。还是说是酒店的责任。不过这次问我想要多少钱的优惠券。。。我要不要回信说给我一天的房价作为补偿。。。


最后一次沟通，expedia直接给我打电话了，可惜我的英语听力和口语实在交流困难，也没完全听明白客服说什么，最后没办法就ok ok了。。后来查了下expedia帐户，给了我150RM的券。还可以了。我怎么在电话里听她说给我50呢。。。难道给错了？
大家帮我看看这是150马币的意思不。。。

作者: 翻滚吧豆美酱    时间: 2012-9-9 19:11
苦逼的6宝
作者: 六宝    时间: 2012-9-9 19:12
翻滚吧豆美酱 发表于 2012-9-9 19:11 static/image/common/back.gif
苦逼的6宝

也还好，酒店经理很负责，帮我联系网站确认了订单，并给了我之前预定的房型。就是让我着急了一顿
作者: 翻滚吧豆美酱    时间: 2012-9-9 19:14
六宝 发表于 2012-9-9 19:12 static/image/common/back.gif
也还好，酒店经理很负责，帮我联系网站确认了订单，并给了我之前预定的房型。就是让我着急了一顿 ...

恩横，而且房间还不错是吧
啦啦啦啦啦
作者: 六宝    时间: 2012-9-9 19:16
翻滚吧豆美酱 发表于 2012-9-9 19:14 static/image/common/back.gif
恩横，而且房间还不错是吧
啦啦啦啦啦

Palmyra，房间还是很不错的！
作者: yyboyscat    时间: 2012-9-9 19:25
还不算悲剧
作者: downing    时间: 2012-9-9 19:30
不管啥中介网站，都要先确认
作者: orange1019    时间: 2012-9-9 20:26
是所有的酒店都要确认吗？9月就要走了，预定的酒店都还没去确认呢？
作者: 地铁如风    时间: 2012-9-9 21:11
出行前一定要记得确认订单
作者: Sydney_zz    时间: 2012-9-9 21:13
还算好，楼主遇到了一个比较好的酒店，不然人生地不熟这下子就惨了。
作者: 风中之火    时间: 2012-9-9 21:25
楼主运气还算好
作者: chong1414    时间: 2012-9-9 21:27
expedia还在英超卖广告的啊，想不到也不靠谱
作者: 六和塔边    时间: 2012-9-9 21:35
看来我明天好给各个酒店发邮件了
作者: wizardzhoufan88    时间: 2012-9-10 00:27
expedia还是可以信赖的。出行前联系酒店，确认一下订单，不管是哪个订房网都会存在部分疏忽。曾经expedia多少大羊毛都被我们给媷了
作者: Pegster    时间: 2012-9-10 05:16
摸摸楼主 幸好最后有房间住 也算不幸中的万幸啦！

楼主如果真的想较这个真儿，应该也可以继续发邮件回去，对它们的回复表示不满什么的吧~~~
作者: 悉尼清风    时间: 2012-9-10 06:15
这个一定要投诉的，至少会要50美金的券，继续投诉
作者: 六宝    时间: 2012-9-10 09:28
我又给他发信投诉了！
As a well-known travel booking website, I think this error should not occur at expedia. When this stupid error occurs, expedia should compensate your customer, rather than just say sorry. Sorry does not make sense to me! I will publish my experience and your response on tourism forums in China and tell everyone to use expedia with discretion!
看这次会不会有回应了
作者: 小老虎的后花园    时间: 2012-9-10 10:06
六宝 发表于 2012-9-10 09:28 static/image/common/back.gif
我又给他发信投诉了！
As a well-known travel booking website, I think this error should not occur at  ...

楼主应该直接要求Involve他的上级，普通的Customer service可能没有权限给你什么补偿。
作者: 六宝    时间: 2012-9-10 10:35
小老虎的后花园 发表于 2012-9-10 10:06 static/image/common/back.gif
楼主应该直接要求Involve他的上级，普通的Customer service可能没有权限给你什么补偿。 ...

好！！多谢提醒！
作者: 吃货居士Via莫莫    时间: 2012-9-10 11:14
楼主回他们一句，如果道歉有用的话，要警察干嘛？
作者: 向天剑    时间: 2012-9-10 13:11
泰国人总是这么可爱！
作者: 六宝    时间: 2012-9-11 09:14
Thank you for contacting Exepedia.com.my regarding your recent staty at "Palmyra Patong Resort".

Please accept my apologies for the inconvenience caused to you.

I am terribly sorry to learn about your disappointment and regret that your experience at the hotel was not to your satisfaction.

I have reviewed your reservation details and can see that we had sent the notification of your arrival to the hotel on the same day the reservation was made. Had we not sent the booking information to the hotel, they would not have been able to bill us for your reservation, which they successfully have.

I understand your frustration and disappointment because of the inconvenience caused, however; let me assure you that whatever happened is one of the rare instances where a customer of Expedia.com.my is dissatisfied.

As a goodwill gesture, I can offer you goodwill coupon worth RM50.00, which can bee added to your account. You can use that coupon for your future reservations for accommodation with EXPEDIA.

This voucher can be used at a minimum spend of RM350.00 and it should be at least a two night stay. The coupon is valid for 1 year from the date of issuance.

I hope that this helps to make a poor situation better and truly hope that this will not deter you from booking with us in the future.

I request you to kindly reply to this email and give us your consent to add this voucher to your account.

I look forward to your response.

Thank you for your contribution and thank you for booking with Expedia.com.my.

又回信了，意思说：我查了一下你的订单，发现你预定当天我们就把信息发给酒店了，是酒店的错误。不过我们expedia很nice，为了安抚你的情绪，给你一张50马币优惠券，你预定不少于两晚并且订单金额超过350马币的酒店时，可以使用。

我还真是感激你咧！
我又给他回了：你是不是想把责任推给酒店啊？我到酒店的时候，人家跟我要酒店预定确认号，我查了expedia的订单，里面根本没有这个号码。如果你们已经为我预定了酒店，能告诉我为什么没有确认号吗？正视你自己的错误，别把责任推给别人！
作者: seatlle    时间: 2012-9-11 10:22
六宝 发表于 2012-9-11 09:14 static/image/common/back.gif
Thank you for contacting Exepedia.com.my regarding your recent staty at "Palmyra Patong Resort".

Pl ...

才50马币，还有限制！！
作者: 六宝    时间: 2012-9-11 14:10
呵呵 50马币把我打发了。。唉
作者: li191189    时间: 2012-9-11 14:19
哈哈楼主的描述很搞笑
作者: 我是天天    时间: 2012-9-11 19:49
还是要发邮件确认一下
怕怕啊
作者: 六宝    时间: 2012-9-12 09:02
Thank you for contacting Exepedia.com.my regarding your recent stay at "Palmyra Patong Resort".

I sincerely apologize for the inconvenience you have gone through.

Please be informed that the hotel had charged us successfully for your reservation however, they did not provided us the hotel confirmation number. Therefore, we could not provide it to you.

I would request you to send us your consent regarding the goodwill coupon so that we can add it in your account.

I appreciate your understanding in this matter and look forward for your prompt response.

Thank you for choosing Expedia.com.my.

又给我回信了。还是说是酒店的责任。不过这次问我想要多少钱的优惠券。。。我要不要回信说给我一天的房价作为补偿。。。
作者: 小老虎的后花园    时间: 2012-9-12 15:17
第一，你要说沟通是你们事，和我建立合同的是Expedia，我没有理由去关心你的错误。

第二，我觉得一晚免费或者50USD都可以，选高的吧
作者: gtolam    时间: 2012-9-12 19:57
绝对要索赔到底，支持楼主，起码一晚房费赔偿
作者: 六宝    时间: 2012-9-19 10:07
最后一次沟通，expedia直接给我打电话了，可惜我的英语听力和口语实在交流困难，也没完全听明白客服说什么，最后没办法就ok ok了。。后来查了下expedia帐户，给了我150RM的券。还可以了。我怎么在电话里听她说给我50呢。。。难道给错了？
作者: zhangaq    时间: 2012-9-19 11:16
LZ的英文信写的好好，学习下~~
作者: 六宝    时间: 2012-9-19 12:50
zhangaq 发表于 2012-9-19 11:16 static/image/common/back.gif
LZ的英文信写的好好，学习下~~

我去。。。您真是抬举我了
作者: orange1019    时间: 2012-9-19 15:16
最后结果还是不错的！
作者: 樊小音    时间: 2012-9-19 15:23
六宝 发表于 2012-9-19 12:50 static/image/common/back.gif
我去。。。您真是抬举我了

楼主英文真是赞，万一我在BOOKING订的房不承认了，就找楼主帮我写英文信
作者: 小飞机飞飞飞飞    时间: 2012-9-19 17:08
亲爱的 以后这种情况不要妥协 威胁他收lawer latter




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