Greetings from Ibis Styles Kuala Lumpur Fraser Business Park, a New Style in Town.
Thank you for your reservations on our 888 Free Room Campaign.
The main purpose of this campaign is to create awareness of this new IBIS STYLES branding in Kuala Lumpur and to offer opportunities to all our guests to try out our new vibrant property. Hence, one of the terms and conditions stipulated for this 888 Free Rooms campaign is that the reservation is only applicable for 1 night stay and not for consecutive stay reservations.
With reference to your reservations, we have noticed that you have made more than 1 room night reservation on this 888 Free Rooms Campaign. With that, we would like to offer you the remaining of your reservations our Exclusive Opening rate of RM88++ per room per night inclusive of breakfast for two adults and free wifi. Please do let us know which reservation date will be enjoying the 1 Free Room Night Campaign.
Please do not hesitate to contact us at (603) 9232 8688 or email us at H8552@accor.com should you require further clarification.
We look forward to welcoming you to Ibis Styles Kuala Lumpur Fraser Business Park.
作者: 花猪舞 时间: 2012-10-19 17:34
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After our investigations on the below complaints forwarded by your good self, we have found that the reservations from the Free Room Nights Campaign has changed to a charged rate due to a technical problem.
In the interim, the Hotel’s reservation team is manually going through all the individual reservations to correct the technical problem. They are also in the midst of reviewing if the bookings have qualified according to the Terms and Conditions on the Free Room Nights Campaign. Further to this, a hotel confirmation letter will be sent to you with the corrected reservation amending the details to complimentary.
Please be advised if the bookings received do not meet the booking conditions, meaning they have booked more than 01 consecutive night, we are happy to honour the 01 night Free Room and for the rest of the booking dates we will extend to them the RM88++ per room per night inclusive of breakfast and WiFi.
The Hotel apologies for the inconvenience caused due to this unforeseeable technical problem.
Please do not hesitate to contact us at the following email address H8552-RE@accor.com for further clarification or any assistance or call our reservations team at 6(03) 9232 8688.