E旅行网-北京淘游
标题: AGODA单方面取消成都五星77元房的定单 [打印本页]
作者: 黄药师 时间: 2013-5-6 14:04
标题: AGODA单方面取消成都五星77元房的定单
AGODA单方面取消成都五星77元房的定单
作者: jorry 时间: 2013-5-6 14:27
确实是直接取消了，邮件都不发一个！
作者: 黄药师 时间: 2013-5-6 14:29
投诉邮箱是什么？
作者: jorry 时间: 2013-5-6 14:31
有个客服电话：4006765838
作者: 黄药师 时间: 2013-5-6 14:35
打了，没用。说除非你人去CHECK-IN时发现不给房，AGODA再给你换酒店。
反正就是不管你愿意不愿意，直接取消掉。而且还说AGODA根据政策可以随时取消房间。我说那这个相当于订了合同，直接毁约，而且不赔偿。
作者: 小飞机飞飞飞飞 时间: 2013-5-6 14:50
现在AGODA这样玩了？
作者: 正依剑 时间: 2013-5-6 15:00
晕！我的订单也被取消了！ 你们怎么处理的啊？ 要求赔偿了吗？
作者: 黄药师 时间: 2013-5-6 15:07
正在写邮件
作者: 黄药师 时间: 2013-5-6 15:08
根本不赔。
作者: 正依剑 时间: 2013-5-6 15:10
不赔偿？？？那我已经支付宝付款的钱怎么办？
作者: 黄药师 时间: 2013-5-6 15:16
那个会退
作者: 黄药师 时间: 2013-5-6 15:20
态度很不好。不管怎么说，我是和AGODA定房，和酒店有关的是AGODA。为什么说酒店不接受这个价格，就直接砍我们的单。客服说反正你没损失，有没损失也和AGODA无关吧.....胡弄我们
作者: 正依剑 时间: 2013-5-6 15:55
打了20分钟电话，客服一直说只能取消，原因是酒店方价格错误。而且没有任何道歉和补偿方案。郁闷
作者: 黄药师 时间: 2013-5-6 15:57
那和我们有什么关系，我又不直接付钱给酒店。
作者: 黄药师 时间: 2013-5-6 16:00
那个男客服态度很差，就是给你下命令......
作者: qq278402489 时间: 2013-5-6 16:06
直接被取消。。。。
作者: 黄药师 时间: 2013-5-6 16:11
就是觉得国内人好糊弄....
作者: softer 时间: 2013-5-6 16:13
AGODA早就这样了 所以他的BUG我现在也不看了
作者: 黄药师 时间: 2013-5-6 16:21
所以和屏弃亚航一样，屏弃AGODA...............
作者: 军哥走天下 时间: 2013-5-6 16:22
这是它的一惯做法。
作者: sutton 时间: 2013-5-6 17:12
坦白说，一开始我还正没当bug看待。。。
我打电话去，告诉我说，
酒店说价格出错，要求退，agoda就无通知取消
客服态度非常差，是非常非常差！
作者: 黄药师 时间: 2013-5-6 17:21
大家也通过各种渠道反应争取吧。不管怎样，总比沉默强！也不要让AGODA觉得国内人好欺负。
作者: mini-momo 时间: 2013-5-6 18:26
agoda是接中国地气了，不玩赔偿了
作者: 期待的云1978 时间: 2013-5-6 20:35
要求赔偿不？
作者: sutton 时间: 2013-5-7 11:19
收到的邮件，说话语气很老卵。
By way of introduction, my name is Aieda from Customer Satisfaction Department.
Your case has been escalated to my attention –
Please allow me to clarify.
Please be informed that we reserve the right not to accept customers or bookings (or in exceptional cases to cancel confirmed ones) at our discretion and for whatever (legal) reason without the need to justify such refusal. Typical reasons for rejecting a customer or booking include, but are not limited to: Hotel request, breach of the Terms of Use, trade or economic sanctions, embargoes, legal restrictions, (suspicions of) fraud or theft, suspected criminal activity, suspicious bookings, submission by customer of misleading or erroneous information, credit card problems, inappropriate behavior, threats, insults, refusal to supply information, practical obstacles, communication problems, obvious errors (see below), history, blacklisting by governments or international organizations (USA, EU, UN,…), etc. In case a booking is rejected or cancelled by Agoda and a payment has already been made, you will receive a refund of the total booking value.
In rare cases, we may also have to cancel or reject a booking due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is in Agoda’s sole discretion.
All customer when visiting our website or rendering our services, all customer must view and follow Agoda Term of Use which been listed under http://www.agoda.com/info/agoda_termsofuse.html, when you confirm to use our service to reserve a booking/room via Agoda website, you accept and agree to follow Agoda Term of Use. If you do not agree to the Terms of Use, please cease use of the Site immediately. The Terms of Use – as may be amended from time to time – constitute the entire agreement, and supersede any other agreements or understandings (oral or written), between you and us with respect to their subject matters unless explicitly stated otherwise.
In your case, you have agreed/confirmed/processed to use our reservation service, it stand for some points of view that you have agreed the Agoda Term of Use and authorized the permission to Agoda.com to verify your booking and be able to cancel it without further notice when the “obvious errors “happens to the booking and as the main reason which allow Agoda.com to process as per Agoda Term of Use.
As such, regarding to this particular booking, there will be no more negotiation or alternative solution as per Agoda Term of Use.
If you still need to have a hotel reservation, please kindly log on Agoda website and make reservation as per Agoda Term of Use.
Thank you very much.
Regards,
Aieda
Agoda Customer Satisfaction Specialist
作者: 大城小爱 时间: 2013-5-7 11:38
公司有没有法务，有法务的直接发律师信算了
作者: 黄药师 时间: 2013-5-7 11:55
我收到的也是这个。直接回信反驳。
作者: 小芒果妈妈 时间: 2013-5-7 12:06
去年还搞的agoda100美金积分赔偿
看来那是善良的最后一次了……
作者: sutton 时间: 2013-5-7 18:08
这种客服什么态度啊
Hotel: Chengdu Noah's Ark Hotel
Room Type: Business Twin Bed
City/Country: Chengdu/China
Arrival: June 15, 2013
Departure: June 16, 2013
Please find the attachment for your reference. This is a 5 star hotel and if compare to the hotel's original rate of the lowest category (Superior Room at highest rate of USD411, USD14 is approximately 3% of the hotel's highest rate. We found this as an obvious error.
You made this booking for check in 15 June for a night, you have a month to go. Your booking cancelled without penalty charge, you can make a new booking online at your another preferred hotel.
Regards,
Aieda
Agoda Customer Satisfaction Specialist
作者: 丹巴汉子 时间: 2013-5-7 22:29
客服说：没有收取消的90元违约金，也没有造成大家损失！
作者: sutton 时间: 2013-5-7 23:40
客服被我说的哑口无言了，就回了这么个邮件：说白了，agoda耍无赖了。附上邮件
Agoda客服：
Please find the attachment for your reference. This is a 5 star hotel and if compare to the hotel's original rate of the lowest category (Superior Room at highest rate of USD411, USD14 is approximately 3% of the hotel's highest rate. We found this as an obvious error.
我的回复：
Dear Aieda,
Attention！
1,Please Be responsible for what you said. It is 5 star? you sure? obviously I did not check it was 5 star! How can you define that it is a 5 star hotel? You can not post a high price and say that it is expense because it is 5 star hotel.
2.What I can see attached price is 210.39RMB it does not include the tax and only be checked in for ONE person, And in China, the hotel is totally not a 5star. It is always sold 488RMB with free wifi, free breakfast, free parking, including the tax. Until now I also can check it. The important is that the room can be stayed for TWO persons. If you want the screenshot, I can email you.
So we can do this thing,calculate:
488RMB=Rooms+WIFI+Breakfast+Park+TAX for two persons. 488/2=244RMB for one person.
210.39RMB=Rooms for one person, no breakfast, no wifi, no park exclusive tax.
It really does make sense. And I feel almost agoda price is a little expensive. what do you think of that?
3.Considering agoda always launch big promo,90%OFF 80%OFF. Can you say that is error price after the users' booking?!
Regarding this hotel, your advertising is : "The Best Hot Hotel","Limited Promo""Including 10% Discount" "Only For one Adult".So I deeply believe this is agoda's big promo. 77.92RMB is the discount promo based on the 210.39RMB.
4.If you or agoda can pay me the balance between Noah's Ark Hotel and my preferred hotel, I will consider your great suggestion.
Agoda客服：
You made this booking for check in 15 June for a night, you have a month to go. Your booking cancelled without penalty charge, you can make a new booking online at your another preferred hotel.
Please note that through the Site, Agoda provides an online platform through which you can browse different types of lodging and temporary accommodation, including but not necessarily limited to hotels, hostels, serviced apartments, B&Bs, rooms for rent, etc. (collectively, the “Hotel(s)”) and make reservations with such Hotels. By making a booking through the Site, you make an offer to book a reservation at the price listed for such reservation and such other terms and conditions stated on the Site, which shall become a binding contract when accepted by Agoda, which in turn means the reservation has been confirmed by the Hotel. We will indicate the acceptance of your Hotel booking via an e-mail confirmation (with a voucher for prepaid Hotels). We reserve the right to reject bookings as set out below.
When rendering our services, the information that we disclose about Hotels is based on the information provided to us by our suppliers or providers (including but not necessarily limited to the Hotels, their representatives, distributors, destination management companies (DMCs), channel managers, partners, etc.). As such, the Hotels or their representatives are given access to an extranet or other connectivity solution through which they are fully responsible for updating all rates, availability, description, pictures, booking conditions, hotel policies and other information which is displayed on the Site. Although we will use commercially reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete, correct or up to date, nor can we be held responsible for any errors (including manifest and typographical errors), interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the Site or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Hotel remains responsible at all times for the accuracy, completeness and correctness of the Hotel information displayed on the Site. Changes in market conditions or circumstances may occur on short notice which may make information displayed on the Site inaccurate or outdated. In case of problems, our Customer Service will use its commercially reasonable efforts to assist you and serve as a point of contact with the Hotel.
The Site does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any Hotel listed on the Site. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any Hotel listed on the Site. The Hotels can be ranked on the Site according to different criteria (star rating, reviews, etc.). The default ranking is based on an automated algorithm which may be updated or amended from time to time.
We unable to provide any compensation as it was an obvious error as we mentioned in our previous emails.
作者: 黄药师 时间: 2013-5-8 12:35
我的邮件都没人回。。。。。。。。。。。
作者: 黄药师 时间: 2013-5-8 12:36
AGODA自己取消的，难道要我们付违约金？可笑！！
作者: 黄药师 时间: 2013-5-8 12:41
大家一起抗议吧，群众的力量是无穷的。
作者: 130665 时间: 2013-5-8 12:53
AGODA已经不是以前的AGODA了，还有的被直接封号，里面的订单、积分全部取消。大家抛弃他吧。
作者: 一塌糊涂 时间: 2013-5-8 14:02
不承认就算了，至少要道歉，态度要好，这算什么呀
| 欢迎光临 E旅行网-北京淘游 (http://elvxing.net/) |
Powered by Discuz! X3.2 |