E旅行网-北京淘游

标题: hotel4you多收50英镑退款邮件收到 [打印本页]

作者: 稀罕你 时间: 2011-12-28 20:37
标题: hotel4you多收50英镑退款邮件收到
本帖最后由稀罕你于 2011-12-30 00:24 编辑

Dear Alan, thank you for your email and apologies for the delay in answering your query

We would like to apologise if you were unable to use of the £50 voucher on Christmas day. The offer was withdrawn on Christmas day for two reasons. Firstly it was identified that a large number of customers had made multiple bookings, despite the terms of the offer stating that the offer was limited to 1 booking per customer. Furthermore, it was identified that offer had generated a high level of fraudulent transactions, which if unchecked could have proved detrimental to the hotels4u.com business.

We deeply regret that the actions of some, lead to genuine customers not being able to take advantage of the offer and we are working on a new offer to give you in the New Year.

If you would like to cancel your reservation please email reservations@hotels4u.com and we will issue you with a full refund

Regards
Hotels4u.com team

看来可以全额退款同学们可以放心了
刚刚收到了退款的邮件
Good Afternoon,

Many thanks for your e-mail.

I confirm that I have cancelled your reservation and arranged a full refund.

The refund will go back onto your card within 3-5 working days

Regards

作者: 小文文之爱 时间: 2011-12-28 20:44
谢谢分享！我还要继续轰炸它的邮箱，至今没收到回复呢

作者: bbeet123 时间: 2011-12-28 20:51
我和楼上的一样~我给你发信息了小文文

作者: philipsjun 时间: 2011-12-28 21:14
这个公司还是比较靠谱的说

作者: uknowya 时间: 2011-12-28 22:06
收到的邮件都一摸一样

作者: faye 时间: 2011-12-28 22:46
不拐这下可以放心了

作者: suyi 时间: 2011-12-28 23:27

要说它厚道还是不厚道呢~~

作者: greatchen 时间: 2011-12-29 00:56
其实他们处理还算好的，相应比较快

作者: 老驴2011 时间: 2011-12-29 07:41
一分为二看问题，退50和K单，估计都会进行。

作者: MRHE1999 时间: 2011-12-29 08:43
It is good to respond to illegal bookings promptly. I am happy to hear that HOTELS4U will have another discount offer in the New Year. I can't wait. Please do as regulations on booking,If we have the New Year offer.

作者: mayleo 时间: 2011-12-29 09:52
我发了2封邮件去，至今未有回信，

。。。。
发到reservations@hotels4u.com的

作者: cd-RuRu 时间: 2011-12-29 11:51
我也收到了一摸一样的信件，所以准备去退款了

作者: 小丫头 时间: 2011-12-29 12:39
我也收到了,马上去退款去

作者: cd-RuRu 时间: 2011-12-29 20:22
退款确认信收到了噶！
Good Morning,

Many thanks for your e-mail.

I confirm the cancellation to your reservation as per your e-mail below.

Your refund has been organised and will go back onto your card within 3-5 working days.

Regards

Sophie Brown Reservations/Direct Sales Executive

Prestige House, 23 - 26 High Street

Egham TW20 9DU, United Kingdom

Main Tel: 0844 875 4401 Fax: +44 (0) 844 875 4406

Email: sophie.brown@hotels4u.com or: reservations@hotels4u.com

作者: mayleo 时间: 2011-12-29 22:04
终于收到了。。。。

作者: cheye9641 时间: 2011-12-29 22:07
我怎么还没收到啊发的地址是reservations@hotels4u.com

作者: lionlyjin 时间: 2011-12-29 22:13
我也收到了……

作者: 稀罕你 时间: 2011-12-29 22:21

lionlyjin 发表于 2011-12-29 22:13 static/image/common/back.gif
我也收到了……

退款受到了？

作者: lionlyjin 时间: 2011-12-29 22:29

稀罕你发表于 2011-12-29 22:21 static/image/common/back.gif
退款受到了？

刚刚收到回复邮件，哪里那么快收到退款啊，金融机构的速度，更慢呢……

欢迎光临 E旅行网-北京淘游 (http://elvxing.net/)