Dear ***,
First of all, we do apologize for the delay on the refund process. We had confirmation from our finance that we had process refund and you shall receive within 3-7 working days. Please revert to us back if yet toreceive the said refund after the said time frame Again, we do apologize for the inconvenience cause.
Thank you.
Regards,
Yuni
AirAsia X PreFlight Team
------------------------------
------------------ Original ------------------
From: "aax_refundchannel";<aax_refundchannel@airasia.com>;
Date: Wed, Apr 30, 2014 04:40 PM
To: ""<***@qq.com>;
Subject: Refund - ******and ******
Dear Valued Customer,
First of all, we do apologize for the delay on the refund process. We had confirmation from our finance that we had process refund today and you shall receive within 3-7 working days. Please revert to us back if yet to receive the said refund after the said time frame (after 9May 2014). Again, we do apologize for the inconvenience cause. Thank you.
Warm Regards
[url=]Firdaus[/url]
AirAsiaX Refund Support Team
------------------ 原始邮件 ------------------
发件人: "aax_refundchannel";<aax_refundchannel@airasia.com>;
发送时间: 2014年4月24日(星期四) 下午5:42
收件人: ""<*****@foxmail.com>;
主题: FW: Re：FW: Customer Request For Refund ******& ******
Dear Guest,
Our apologies for all the inconvenience caused.
Be advised we have escalated your case to concerned and have advise to expedite the process on "as soon as possible" basis. Be advise your refund is under positive progress and we will notify you if any complication.
We again apologize for the inconvenience caused and appreciate your patronage.
Warm Regards
[url=]Ameer[/url]
AirAsiaX Refund Support Team
From:
Sent:
To:
Cc:
Subject: RE: Re：FW: Customer Request For Refund ******& ******
Hi team,
Refund is in progress, will seek our AP team to speed up the process.
Sorry for any inconvenience cause.
From: [****@foxmail.com]
Sent: Thursday, April 24, 2014 1:00 PM
To: aax_refundchannel
Subject: Re: Re：FW: Customer Request For Refund
Malaysia Account)
