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标题: Travel Pony 定澳门酒店 [打印本页]

作者: k2tan2 时间: 2014-6-19 12:22
标题: Travel Pony 定澳门酒店
请问谁有订过呢？
上周六定了十六浦，到现在酒店还是找不到订单。
联系travelpony 却说要到时在前台确认才行。因为是第三方确认的。

下星期就入住。。有点担心和着急。。。

作者: 印小贞子 时间: 2014-6-19 12:28
我之前订了香港的酒店也出现这个问题，和travelpony联系下嘛！

作者: k2tan2 时间: 2014-6-19 12:45

印小贞子发表于 2014-6-19 12:28 static/image/common/back.gif
我之前订了香港的酒店也出现这个问题，和travelpony联系下嘛！

已经和他们联系了，他们也回复了
Thanks for booking on TravelPony and for reaching out! In regards to your inquiry, I apologize for any confusion. I assure you that our inventory team has confirmed your reservation from our room block and your booking is guaranteed.

The hotel has provided the following confirmation number on their side: *******. Please use this reference number when communicating directly with them.

For some large chains (ie. Doubletree or Marriott), the hotel does not consolidate reservations with 3rd party travel agencies (like TravelPony) with their own in-house reservation system. For this reason, the best thing to do is call the actual front desk of the hotel. We understand that this can be confusing and we're working on making this information more streamlined for guests.

Remember that someone from our reservations team is always here to help in case you have any trouble checking in. You can reach us at +1 (877) 980-1221

Please let us know if you have any additional questions or comments and enjoy your trip!

Most sincerely,
Jonathan Holston
Customer Support

但是用他们这个code,酒店也是找不到。
和travelpony 说，又给了我另一个第三方副件。。
再问回酒店，也是回复无法确认。。。

作者: k2tan2 时间: 2014-6-19 12:46

印小贞子发表于 2014-6-19 12:28 static/image/common/back.gif
我之前订了香港的酒店也出现这个问题，和travelpony联系下嘛！

到后来你的订单找到吗？

作者: 印小贞子 时间: 2014-6-19 16:55

k2tan2 发表于 2014-6-19 12:46
到后来你的订单找到吗？

恩找到了咧！

作者: k2tan2 时间: 2014-6-19 17:37

印小贞子发表于 2014-6-19 16:55
恩找到了咧！

是不是要靠近前几天才找到?

作者: liuxueoec 时间: 2014-6-19 21:16

k2tan2 发表于 2014-6-19 12:45 static/image/common/back.gif
已经和他们联系了，他们也回复了
Thanks for booking on TravelPony and for reaching out! In regards t ...

REACH OUT 这个词组在这封邮件里该怎么理解？

作者: awpr85 时间: 2014-6-20 10:43
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