E旅行网-北京淘游
标题: [维权攻略]已经和北美Hotels.com客服交锋， [打印本页]
作者: 小老虎的后花园 时间: 2014-8-22 11:59
标题: [维权攻略]已经和北美Hotels.com客服交锋，
首先接到了一个初级的叫做Jane的女的。基本一问三不知。碰见这种情况，请不要浪费时间，直接要求转上一级。
第二步有一个叫做Rosa的女的，是她们的经理。我要求她解释究竟违反了哪一条TC,她坚决不承认，基本属于茅坑石头又臭又硬，既不提供解决方案，也不告诉为什么。而且自称到她这一级就是最终步骤
下一步建议的步骤
投诉至美国消费者保护协会，大家可以去这里发布投诉。超过一定数量BBB会发起调查。15000个可以压死它
http://www.bbb.org/
使用BBB的攻略在这里
http://www.wumeibuy.com/qita316.html
我一会儿会发布一个template大家可以类似的copy。
如果BBB不管用，建议进一步发起律师行动，不过这个就比较贵了，要集合所有人的才可以。
作者: alexhj 时间: 2014-8-22 12:01
厉害，咱直接找BBB，不跟客服bb
作者: allankfc 时间: 2014-8-22 12:01
等步骤，绝对要跟进
作者: maomaow 时间: 2014-8-22 12:03
哈哈原来很多大神都默默的订了它家
作者: wl241 时间: 2014-8-22 12:04
支持！顶起来，我完全照做
作者: mR.JＫ梁小贱 时间: 2014-8-22 12:04
好，支持，大家直接找BBB了
作者: Archibald 时间: 2014-8-22 12:04
已经初步和美帝同行朋友交流了一下，若我褥的小毛也被砍了再投诉跟进下。。。。。。
作者: 慕小贱 时间: 2014-8-22 12:05
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作者: wl241 时间: 2014-8-22 12:06
我的单子都是减后价值还有五六百的，等于送了个早餐，都还没砍
作者: 小老虎的后花园 时间: 2014-8-22 12:06
我有刚需的地方没有连锁酒店，没办法啊。
作者: 军哥走天下 时间: 2014-8-22 12:07
同意坚决支持！
作者: boobinhai 时间: 2014-8-22 12:09
小老虎 威武~~~
作者: yychuegang 时间: 2014-8-22 12:09
加拿大站的肿么维权？
作者: maomaow 时间: 2014-8-22 12:11
我也刚需4晚暹粒被砍，老虎威武，我们就跟着你了
作者: 米小西 时间: 2014-8-22 12:11
我也在想 加拿大站的要肿么破？
作者: allankfc 时间: 2014-8-22 12:12
BBB头几条里面就有问你要投诉的机构是否是美国或者加拿大的选择
作者: simondai 时间: 2014-8-22 12:14
坐等template
作者: wz485026 时间: 2014-8-22 12:16
老虎不发威，Hotels.com当他是病猫啊？
支持维权，我算一个~~~~
作者: prrt 时间: 2014-8-22 12:19
老虎出马，立马感觉腰杆硬了
作者: 太阳1975 时间: 2014-8-22 12:20
支持！
作者: lyhf2001 时间: 2014-8-22 12:22
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作者: Ayala阿亚拉 时间: 2014-8-22 12:22
提示: 作者被禁止或删除 内容自动屏蔽
作者: nickben 时间: 2014-8-22 12:25
虽然我的单还没有被砍，但是还是支持老虎维权
作者: 小老虎的后花园 时间: 2014-8-22 12:26
也不算拔毛，我至少无损。
我有些生气他们又臭又硬的态度
作者: Breadboy 时间: 2014-8-22 12:27
跟进！照做！
作者: 扒拉扒拉蜜 时间: 2014-8-22 12:28
老虎 ！加拿大的怎么维权？
作者: 小老虎的后花园 时间: 2014-8-22 12:29
BBB覆盖北美的
作者: xanadu 时间: 2014-8-22 12:30
虽然我的单还没有被砍，但是还是支持老虎维权
作者: simondai 时间: 2014-8-22 12:35
作者: Mitweis＂ 时间: 2014-8-22 12:45
强大！！！等待投诉！
作者: 笑言笑语笑出声 时间: 2014-8-22 12:47
虽然我的单也还没有被砍，但是还是支持大家一起联合起来维权
作者: ztwztw 时间: 2014-8-22 12:50
投诉
作者: Mellus杨 时间: 2014-8-22 12:53
我没有预定上，搬个板凳
作者: simondai 时间: 2014-8-22 12:54
估计没人截条款的图
但有人copy了条款
http://magelanci.com/topic/2702- ... %D0%B5%D1%80%D0%B2/
作者: simondai 时间: 2014-8-22 12:56
出处：http://www.repjegyportal.com/hot ... -szallasfoglalasra/
作者: andrem 时间: 2014-8-22 12:58
支持啊！！
作者: ztwztw 时间: 2014-8-22 12:59
条款里面没特别限制条件呀
作者: joanjerrydave 时间: 2014-8-22 12:59
太给力了！
截图已保留哈哈！搞死Hotels！
做错事还赖账！！
作者: shchenjie 时间: 2014-8-22 13:02
虽然我没订，支持维权。。。团结才有力量
作者: simondai 时间: 2014-8-22 13:07
条款网页还在
http://www.hotels.com/booking/co ... ?couponName=3STARUS
作者: simondai 时间: 2014-8-22 13:11
要翻墙，不然直接转到cn域名下
http://www.hotels.com/booking/co ... ?couponName=3STARUS
http://www.hotels.com/booking/co ... ?couponName=4STARUS
http://www.hotels.com/booking/co ... ?couponName=5STARUS
作者: dandan20062006 时间: 2014-8-22 13:11
顶，支持，下班回去投诉
作者: simondai 时间: 2014-8-22 13:15
作者: 扒拉扒拉蜜 时间: 2014-8-22 13:16
打不开
能帮忙截图后全部发上来么
谢谢
作者: andrem 时间: 2014-8-22 13:17
找到条款了
作者: simondai 时间: 2014-8-22 13:18
43楼 字数补丁
作者: simondai 时间: 2014-8-22 13:18
google都给我翻烂了，真不容易
作者: 扒拉扒拉蜜 时间: 2014-8-22 13:21
你太棒了！！！
感谢！
作者: simondai 时间: 2014-8-22 13:22
以防不测，google快照一下
作者: Xiaoquan 时间: 2014-8-22 13:29
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作者: sutton 时间: 2014-8-22 13:32
狐借虎威
作者: tim8 时间: 2014-8-22 13:33
貌似大家都在游戏范围内。应该说在条款内阿
作者: 米小西 时间: 2014-8-22 13:34
是的，虽然我的还没被砍，但支持维权
作者: 无弥蓝霰 时间: 2014-8-22 13:50
我的也没有被砍，但是支持老虎，必须维权！
作者: 糊啦啦 时间: 2014-8-22 13:59
订单目前还在，支持维权！
作者: 可可西里 时间: 2014-8-22 14:03
订单目前还在，但是人心惶惶，支持维权
作者: colin 时间: 2014-8-22 14:03
已经投诉了.有个小模板:
I have booked Bangkok hotels using it's effective coupon by www.Hotels.com and pay the full payment by credit card.
But now,Hotels.com cancelled my orders unilaterally without any reasonable reasons.
On 12 Sep.2014 and 18 Sep.2014,I and my friends will fly to Bangkok checking into hotels.And the trip has been determined.
What shall we do?
My booking itineraries listed below:
******,*******,*********,*******,********.
We demand Hotels.com confirm my orders and restore my orders.
Hotels.com coupon rules below:
Use this coupon to get $30 off the price of your booking at a participating Best Price Guarantee hotel when you book a 3* hotel, or $40 off the price of your booking when you book a 4* hotel, or $50 off the price of your booking when you book a 5* hotel for your entire stay. You must pay for your stay when you make the booking. The discount doesn't apply to any taxes, fees or additional costs, and you'll need to pay the full price for any other rooms in this booking. To use this coupon, you must be over 18 years old. You need to book by 11:59 pm CST on August 31st, 2014 on the US version of Hotels.com for a stay to be completed between August 25, 2014 and December 31, 2014. Bookings are subject to availability and the hotel's terms and conditions. This coupon can't be used for: 1. Package bookings i.e. hotel + flight 2. Bookings made through Group Travel Services 3. Bookings paid for at the hotel 4. Bookings paid for in a foreign currency 5. Bookings at non-participating hotels 6. Bookings made prior to receipt of this coupon Go to hotels.com/deals/hotel-exclusions for a list of non-participating hotels. Participating hotels are subject to change at any time. This coupon is only valid for the first 15,000 bookings as long as you use it by the deadline above. You'll be able to check that it's still valid before completing a booking. There's a limit of one coupon per booking, and it can't be combined with other offers. You can’t apply this coupon to taxes, fees, or charges including, without limitation, extra guests, phone calls, cancellation fees, parking, or other charges. You must pay these charges when you make your booking, or directly at the hotel. You can’t collect or redeem Welcome Rewards nights when you use this coupon. You can’t redeem this coupon for cash, and it can’t be transferred or sold. It’s void where prohibited by law. Improper use of the coupon by you is prohibited and could be construed as fraud. We reserve the right to change or withdraw this offer at any time. Usual booking terms and conditions apply (see hotels.com/customer_care/terms_conditions.html ) and all bookings are subject to availability. Hotels.com is the promoter of this offer. These terms and conditions are governed by and construed in accordance with Washington law.
作者: CQ-Brian 时间: 2014-8-22 14:06
我的单也没被砍，我倒还想被砍了，，，
作者: hblovezlq 时间: 2014-8-22 14:06
羊毛承认几好，不承认就算了，有时候，一个人的精力也很重要，花这么多精力为了让他们承认，不值得，一次旅行也就几个晚上的酒店，除非某些人定了几十晚，那就另当别论了
作者: wl241 时间: 2014-8-22 14:07
这个必须要重奖！有力证据
作者: colin 时间: 2014-8-22 14:13
已经投诉了,发个小模板:
I have booked Bangkok hotels using it's effective coupon by www.Hotels.com and pay the full payment by credit card.
But now,Hotels.com cancelled my orders unilaterally without any reasonable reasons.
On 12 Sep.2014 and 18 Sep.2014,I and my friends will fly to Bangkok checking into hotels.And the trip has been determined.
What shall we do?
My booking itineraries listed below:
*******,*********,*********,**********,*********.
Your Desired Resolution:
We demand Hotels.com confirm my orders and restore my orders.
Hotels.com coupon rules below:
Use this coupon to get $30 off the price of your booking at a participating Best Price Guarantee hotel when you book a 3* hotel, or $40 off the price of your booking when you book a 4* hotel, or $50 off the price of your booking when you book a 5* hotel for your entire stay. You must pay for your stay when you make the booking. The discount doesn't apply to any taxes, fees or additional costs, and you'll need to pay the full price for any other rooms in this booking. To use this coupon, you must be over 18 years old. You need to book by 11:59 pm CST on August 31st, 2014 on the US version of Hotels.com for a stay to be completed between August 25, 2014 and December 31, 2014. Bookings are subject to availability and the hotel's terms and conditions. This coupon can't be used for: 1. Package bookings i.e. hotel + flight 2. Bookings made through Group Travel Services 3. Bookings paid for at the hotel 4. Bookings paid for in a foreign currency 5. Bookings at non-participating hotels 6. Bookings made prior to receipt of this coupon Go to hotels.com/deals/hotel-exclusions for a list of non-participating hotels. Participating hotels are subject to change at any time. This coupon is only valid for the first 15,000 bookings as long as you use it by the deadline above. You'll be able to check that it's still valid before completing a booking. There's a limit of one coupon per booking, and it can't be combined with other offers. You can't apply this coupon to taxes, fees, or charges including, without limitation, extra guests, phone calls, cancellation fees, parking, or other charges. You must pay these charges when you make your booking, or directly at the hotel. You can't collect or redeem Welcome Rewards nights when you use this coupon. You can't redeem this coupon for cash, and it can't be transferred or sold. It's void where prohibited by law. Improper use of the coupon by you is prohibited and could be construed as fraud. We reserve the right to change or withdraw this offer at any time. Usual booking terms and conditions apply (see hotels.com/customer_care/terms_conditions.html ) and all bookings are subject to availability. Hotels.com is the promoter of this offer. These terms and conditions are governed by and construed in accordance with Washington law.
作者: colin 时间: 2014-8-22 14:16
则么看不见我的发言了?
作者: colin 时间: 2014-8-22 14:17
已经投诉了,发个小模板:
I have booked Bangkok hotels using it's effective coupon by www.Hotels.com and pay the full payment by credit card.
But now,Hotels.com cancelled my orders unilaterally without any reasonable reasons.
On 12 Sep.2014 and 18 Sep.2014,I and my friends will fly to Bangkok checking into hotels.And the trip has been determined.
What shall we do?
My booking itineraries listed below:
*******,*********,*********,**********,*********.
Your Desired Resolution:
We demand Hotels.com confirm my orders and restore my orders.
Hotels.com coupon rules below:
Use this coupon to get $30 off the price of your booking at a participating Best Price Guarantee hotel when you book a 3* hotel, or $40 off the price of your booking when you book a 4* hotel, or $50 off the price of your booking when you book a 5* hotel for your entire stay. You must pay for your stay when you make the booking. The discount doesn't apply to any taxes, fees or additional costs, and you'll need to pay the full price for any other rooms in this booking. To use this coupon, you must be over 18 years old. You need to book by 11:59 pm CST on August 31st, 2014 on the US version of Hotels.com for a stay to be completed between August 25, 2014 and December 31, 2014. Bookings are subject to availability and the hotel's terms and conditions. This coupon can't be used for: 1. Package bookings i.e. hotel + flight 2. Bookings made through Group Travel Services 3. Bookings paid for at the hotel 4. Bookings paid for in a foreign currency 5. Bookings at non-participating hotels 6. Bookings made prior to receipt of this coupon Go to hotels.com/deals/hotel-exclusions for a list of non-participating hotels. Participating hotels are subject to change at any time. This coupon is only valid for the first 15,000 bookings as long as you use it by the deadline above. You'll be able to check that it's still valid before completing a booking. There's a limit of one coupon per booking, and it can't be combined with other offers. You can't apply this coupon to taxes, fees, or charges including, without limitation, extra guests, phone calls, cancellation fees, parking, or other charges. You must pay these charges when you make your booking, or directly at the hotel. You can't collect or redeem Welcome Rewards nights when you use this coupon. You can't redeem this coupon for cash, and it can't be transferred or sold. It's void where prohibited by law. Improper use of the coupon by you is prohibited and could be construed as fraud. We reserve the right to change or withdraw this offer at any time. Usual booking terms and conditions apply (see hotels.com/customer_care/terms_conditions.html ) and all bookings are subject to availability. Hotels.com is the promoter of this offer. These terms and conditions are governed by and construed in accordance with Washington law.
作者: 小老虎的后花园 时间: 2014-8-22 14:21
你也想来free ride?
作者: 新堂圣 时间: 2014-8-22 14:22
没撸的票~，围观支持维权！
作者: sunnykaren 时间: 2014-8-22 14:25
支持维权，明明我订的都是刚需。。。哪里投机了？
作者: colin 时间: 2014-8-22 14:29
已经投诉了,发个小模板:
I have booked Bangkok hotels using it's effective coupon by www.Hotels.com and pay the full payment by credit card.
But now,Hotels.com cancelled my orders unilaterally without any reasonable reasons.
On 12 Sep.2014 and 18 Sep.2014,I and my friends will fly to Bangkok checking into hotels.And the trip has been determined.
What shall we do?
My booking itineraries listed below:
*******,*********,*********,**********,*********.
Your Desired Resolution:
We demand Hotels.com confirm my orders and restore my orders.
Hotels.com coupon rules below:
Use this coupon to get $30 off the price of your booking at a participating Best Price Guarantee hotel when you book a 3* hotel, or $40 off the price of your booking when you book a 4* hotel, or $50 off the price of your booking when you book a 5* hotel for your entire stay. You must pay for your stay when you make the booking. The discount doesn't apply to any taxes, fees or additional costs, and you'll need to pay the full price for any other rooms in this booking. To use this coupon, you must be over 18 years old. You need to book by 11:59 pm CST on August 31st, 2014 on the US version of Hotels.com for a stay to be completed between August 25, 2014 and December 31, 2014. Bookings are subject to availability and the hotel's terms and conditions. This coupon can't be used for: 1. Package bookings i.e. hotel + flight 2. Bookings made through Group Travel Services 3. Bookings paid for at the hotel 4. Bookings paid for in a foreign currency 5. Bookings at non-participating hotels 6. Bookings made prior to receipt of this coupon Go to hotels.com/deals/hotel-exclusions for a list of non-participating hotels. Participating hotels are subject to change at any time. This coupon is only valid for the first 15,000 bookings as long as you use it by the deadline above. You'll be able to check that it's still valid before completing a booking. There's a limit of one coupon per booking, and it can't be combined with other offers. You can't apply this coupon to taxes, fees, or charges including, without limitation, extra guests, phone calls, cancellation fees, parking, or other charges. You must pay these charges when you make your booking, or directly at the hotel. You can't collect or redeem Welcome Rewards nights when you use this coupon. You can't redeem this coupon for cash, and it can't be transferred or sold. It's void where prohibited by law. Improper use of the coupon by you is prohibited and could be construed as fraud. We reserve the right to change or withdraw this offer at any time. Usual booking terms and conditions apply (see hotels.com/customer_care/terms_conditions.html ) and all bookings are subject to availability. Hotels.com is the promoter of this offer. These terms and conditions are governed by and construed in accordance with Washington law.
作者: 草莓小憨豆 时间: 2014-8-22 14:34
顶一个，虽然我没撸到，还是要支持一下
作者: colin 时间: 2014-8-22 14:39
本帖最后由 colin 于 2014-8-22 15:14 编辑
已经维权，BBB的维权信件：
COMPLAINT ACTIVITY REPORT Case # 22445**** BetterBusiness Bureau serving Alaska, Oregon & Western Washington
ConsumerInfo: **************** BusinessInfo: Hotels.com
************************************************** 333108th Ave NE
******************************** Bellevue,WA 98004
**************************** 469335-1000
*********************
Location Involved: (Same as above)
Consumer'sOriginal Complaint :
Ihave booked Bangkok hotels using it's effective coupon by www.Hotels.com andpay the full payment by credit card.
Butnow,Hotels.com cancelled my orders unilaterally without any reasonable reasons.
On12 Sep.2014 and 18 Sep.2014,I and my friends will fly to Bangkok checking intohotels.And the trip has been determined.
Whatshall we do?
Mybooking itineraries listed below:
****************** ****************** ***************** ***************************
Hotels.comcoupon rules below:
Usethis coupon to get $30 off the price of your booking at a participating BestPrice Guarantee hotel when you book a 3* hotel, or $40 off the price of yourbooking when you book a 4* hotel, or $50 off the price of your booking when youbook a 5* hotel for your entire stay. You must pay for your stay when you makethe booking. The discount doesn't apply to any taxes, fees or additional costs,and you'll need to pay the full price for any other rooms in this booking. Touse this coupon, you must be over 18 years old. You need to book by 11:59 pm CSTon August 31st, 2014 on the US version of Hotels.com for a stay to be completedbetween August 25, 2014 and December 31, 2014. Bookings are subject toavailability and the hotel's terms and conditions. This coupon can't be usedfor: 1. Package bookings i.e. hotel + flight 2. Bookings made through GroupTravel Services 3. Bookings paid for at the hotel 4. Bookings paid for in aforeign currency 5. Bookings at non-participating hotels 6. Bookings made priorto receipt of this coupon Go to hotels.com/deals/hotel-exclusions for a list ofnon-participating hotels. Participating hotels are subject to change at anytime. This coupon is only valid for the first 15,000 bookings as long as youuse it by the deadline above. You'll be able to check that it's still validbefore completing a booking. There's a limit of one coupon per booking, and itcan't be combined with other offers. You can't apply this coupon to taxes,fees, or charges including, without limitation, extra guests, phone calls,cancellation fees, parking, or other charges. You must pay these charges whenyou make your booking, or directly at the hotel. You can't collect or redeemWelcome Rewards nights when you use this coupon. You can't redeem this couponfor cash, and it can't be transferred or sold. It's void where prohibited bylaw. Improper use of the coupon by you is prohibited and could be construed asfraud. We reserve the right to change or withdraw this offer at any time. Usualbooking terms and conditions apply (see hotels.com/customer_care/terms_conditions.html) and all bookings are subject to availability. Hotels.com is the promoter ofthis offer. These terms and conditions are governed by and construed inaccordance with Washington law.
Consumer'sDesired Resolution:
Wedemand Hotels.com confirm my orders and restore my orders.
BBBProcessing
08/21/2014 web BBB Complaint Received by BBB
08/21/2014 web BBB Forward to Another BBB - OTTO
08/21/2014 Otto BBB Inform Consumer Case Transferred to Another BBB
08/21/2014 Otto BBB Inform other BBB Case Transferred
08/21/2014 Otto BBB Case Closed as TRANSFERRED to another BBB
作者: dovebel 时间: 2014-8-22 14:41
支持维权，我订的都是刚需 怎么操作
作者: 51207734 时间: 2014-8-22 14:43
有个什么东西
超过多少人参加发起
就算是总统也要出来给个说法
作者: 任我行 时间: 2014-8-22 14:47
支持维权，我也是刚需，现在暂时还没被砍，更加紧张了
作者: gracezi9 时间: 2014-8-22 14:47
厉害
作者: maiquanmaiquan 时间: 2014-8-22 14:49
{:7_330:}{:7_330:}{:7_330:}{:7_330:}{:7_330:}{:7_330:}
作者: colin 时间: 2014-8-22 15:15
本帖最后由 colin 于 2014-8-22 15:19 编辑
美国白宫的网站。白宫官网上的请愿网页“We the people”
作者: chierhuo 时间: 2014-8-22 15:19
厉害啊，都是大神，这要是在美国，估计它早被罚死了
作者: amylee 时间: 2014-8-22 16:30
支持bbb维权
作者: sutton 时间: 2014-8-22 16:31
我会用实际行动声援的
作者: 小老虎的后花园 时间: 2014-8-22 16:32
本帖最后由 小老虎的后花园 于 2014-8-22 16:38 编辑
快点帮把我帖子找出来！
作者: 扒拉扒拉蜜 时间: 2014-8-22 16:39
http://www.elvxing.net/thread-95058-1-1.html
按照这个来么
作者: 朵朵迪玛 时间: 2014-8-22 16:42
噢。。。这次这多大前辈都订啦
作者: haojie0425 时间: 2014-8-22 16:47
这个绝对要支持！ 打老虎！
作者: sutton 时间: 2014-8-22 16:50
哪个帖子啊？我下午没看什么论坛。。。
作者: sutton 时间: 2014-8-22 16:50
那个帖子啊？
作者: simondai 时间: 2014-8-22 17:10
字数补丁字数补丁字数补丁
-
QQ截图20140822170853.jpg
(123.17 KB, 下载次数: 2)
作者: 小老虎的后花园 时间: 2014-8-22 17:13
我辛苦写了一大堆怎么在BBB上投诉的帖子不见了
作者: sutton 时间: 2014-8-22 17:16
我问问看，怎么回事情。是不是手把手教如何在bbb上投诉的？
还能恢复吗？
作者: jyf929 时间: 2014-8-22 17:18
厉害的！！
作者: sutton 时间: 2014-8-22 17:23
统统找回来了，恢复了。最好其他小伙伴截图再发上来下。
作者: 小老虎的后花园 时间: 2014-8-22 17:26
好啊~谢谢了
作者: 广州小蚊子 时间: 2014-8-22 18:09
进来支持一下，大家团结起来一起维权啊，偶的单子目前还在
作者: Tongzhoushenghu 时间: 2014-8-22 18:24
支持维权，hotels太嚣张了点。 我的虽然目前貌似还在。
作者: wanglily 时间: 2014-8-22 20:51
支持一下
作者: joanjerrydave 时间: 2014-8-22 23:50
帮老虎顶！
大家顶
虽然还没有被砍 不过觉得应该快了
他们1w5单没这么快砍呵呵呵
作者: fishhuang 时间: 2014-8-23 01:11
支持维权，虽然我的没砍
作者: 哆拉A梦 时间: 2014-8-26 08:19
小老虎 按照你的攻略已经投诉了
后续怎么在BBB上跟踪啊？
作者: hhr 时间: 2014-8-26 15:20
大赞，
作者: 扒拉扒拉蜜 时间: 2014-8-27 22:46
有没有最新消息
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