E旅行网-北京淘游
标题: [维权]hotels.com赖账，大家来投诉[美国消费者协会投诉] [打印本页]
作者: 小老虎的后花园 时间: 2014-8-22 14:41
标题: [维权]hotels.com赖账，大家来投诉[美国消费者协会投诉]
本帖最后由 小老虎的后花园 于 2014-8-22 17:25 编辑
[手段一]向美国消费者协会投诉，攻略见2楼。
http://www.bbb.org
[手段二]
在微博投诉并
@Hotels_Com_China
[手段三]
可以翻墙的同学可以去hotels.com的facebook页面留言
https://www.facebook.com/Hotels.comASIA
[手段四]
可以翻墙的同学可以去hotels.com的twitter页面留言
https://twitter.com/hotelsdotcom
哪个版主加个高亮？？让更多人看到！
另外国外网友对于此事的讨论：
http://www.flyertalk.com/forum/o ... ode-bookings-3.html
作者: 小老虎的后花园 时间: 2014-8-22 14:41
本帖最后由 小老虎的后花园 于 2014-8-22 15:58 编辑
BBB 投诉全攻略
1. 访问网址：https://www.bbb.org/consumer-com ... mplaint/get-started ，选择“Start your complain"
2. 第一页
3. 选择寻找hotels.com。注意选择达拉斯这家，因为是hotels.com的总部。然后再跳出的页面选择“HeadQuarter"
4.接下来有一系列的问题以及个人基本资料
5.然后要说明你投诉的分类，注意选择正确"合约问题”-"不履行合约"
6. 这张就是具体的要挟投诉的内容了。
关于具体的投诉内容，我是这么写的,清在这个基础上自行修改
To whom may concern,
I would like to submit a complain regarding hotels.com cancel my order without my permission and does not honor the reservation.
I was able to book a hotel room with some public valid coupon code on 18-Aug. My booking number on Hotel.com is:
这里填写你的订单号
I applied a public coupon code of Hotel.com 4STARUS and 4STARCA that minus 40 USD/CAD on each booking. The Terms and Condition of the code is clearly indicated there is no minimum spend on booking. here is the snapshot the terms and conditions of the coupon code.
http://www.hotels.com/booking/co ... ?couponName=3STARUS
http://www.hotels.com/booking/co ... ?couponName=4STARUS
http://www.hotels.com/booking/co ... ?couponName=5STARUS
The reservation is booked successfully and money had been deducted from my credit card. I believe in this case, the deal had been made and contract between consumer and agency had been set.
However, I get a email from Hotels.com today and they directly cancel my booking without any prior communication or notication:
这里贴hotel给你的信
I called Hotel.com customer service and they denied they cancel my order firstly. After showing the evidence, they admitted they canceled my booking because there was a "configuration mistake with the coupon code". the customer service supervisor refused to revert my booking back and said it is final.
The booking had been made as it suppose to be. once is the deal had been made, I would treated the contract had been made. they should not ask customer to take their own fault.
I believe it is clear violation of the contract that made between hotels.com and me. and they refuse to take the responsibility on execute the contract.
Hence by, I would like to submit this complain to you and hope you can help coordinate with hotels.com with my problem.
I will keep the right for taking legal actions to hotels.com if the issue does not get resolved.
allankfc 发表于 2014-8-22 15:42
最后一页的最后两个问题
1：Please choose one of the following desired settlement categories 这个选择 ...
第一个选择 other
第二个如果你想选择维持订单写
Honor the booking with the original price. |
作者: 51207734 时间: 2014-8-22 14:43
想一步翻墙的 找我
作者: 扒拉扒拉蜜 时间: 2014-8-22 14:45
我想 求教
作者: Breadboy 时间: 2014-8-22 14:49
跟进！支持！
作者: Breadboy 时间: 2014-8-22 14:54
我也想~求救！
作者: 007sir 时间: 2014-8-22 14:59
支持维权，这次hotels耍赖有点不应该，自己网页上登那么长时间，不可能没发现，我感觉是无赖营销手法
作者: tim8 时间: 2014-8-22 14:59
求教1111
作者: 笑言笑语笑出声 时间: 2014-8-22 15:09
支持维权！我的订单还在，暂不采取行动，一旦有变，立即跟进。
作者: joanjerrydave 时间: 2014-8-22 15:09
我想啊！咋翻啊
作者: qiujiekai 时间: 2014-8-22 15:15
支持小老虎!
作者: felix0109 时间: 2014-8-22 15:15
我想知道，谢谢！
作者: wl241 时间: 2014-8-22 15:30
已持续跟进！小老虎太伟大了
作者: boobinhai 时间: 2014-8-22 15:35
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case
作者: wl241 时间: 2014-8-22 15:37
good！
作者: 梦飞行 时间: 2014-8-22 15:42
好奇小老虎下了多少单？
作者: dandan20062006 时间: 2014-8-22 15:42
51207734 发表于 2014-8-22 14:43
想一步翻墙的 找我
一步翻墙求教
作者: allankfc 时间: 2014-8-22 15:42
最后一页的最后两个问题
1：Please choose one of the following desired settlement categories 这个选择什么？
2：Please describe the settlement you are seeking from the business (max 4000 characters):
怎么回答
作者: 小老虎的后花园 时间: 2014-8-22 15:43
第一个选择 other
第二个如果你想选择维持订单写
Honor the booking with the original price.
作者: 哆拉A梦 时间: 2014-8-22 15:44
最后解决方式 跟具体解决方式怎么选，怎么写啊
作者: qiujiekai 时间: 2014-8-22 15:44
小老虎英文不错
作者: allankfc 时间: 2014-8-22 15:45
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 91302592.
作者: 哆拉A梦 时间: 2014-8-22 15:46
感谢老虎也成功提交了，不管结果怎么样，也总是学习了如何在BBB投诉。
作者: 唏嘘既猪肉佬 时间: 2014-8-22 15:46
支持支持！
作者: Miss.in 时间: 2014-8-22 15:54
我也来加一个~~
作者: Breadboy 时间: 2014-8-22 15:57
投诉了！
-
1.jpg
(131.09 KB, 下载次数: 211)
作者: 小老虎的后花园 时间: 2014-8-22 15:57
allankfc 发表于 2014-8-22 15:42
最后一页的最后两个问题
1：Please choose one of the following desired settlement categories 这个选择 ...
第一个选择 other
第二个如果你想选择维持订单写
Honor the booking with the original price. |
作者: wulaolu 时间: 2014-8-22 16:10
支持，攻略在哪妮？
作者: Miss.in 时间: 2014-8-22 16:14
攻略怎么删除了？
作者: sldx 时间: 2014-8-22 16:16
加拿大的不归美国bbb管辖
作者: qiujiekai 时间: 2014-8-22 16:17
被和谐了？
作者: amylee 时间: 2014-8-22 16:20
bbb，威武，支持~~
作者: prrt 时间: 2014-8-22 16:21
支持，顶起
作者: 低調但没法奢华 时间: 2014-8-22 16:32
灌爆网站吗
作者: iamdodo 时间: 2014-8-22 16:50
攻略被吞了？楼楼被删帖了？
作者: haojie0425 时间: 2014-8-22 16:57
跟到老虎走！ 大家才有肉吃！！
作者: wl241 时间: 2014-8-22 17:00
为什么老虎写的攻略怎么不见了？？？？？？？？？？？？？？？？？？？？？？？？？
作者: colin 时间: 2014-8-22 17:13
已经维权，BBB的维权信件：
COMPLAINT ACTIVITY REPORT Case # 22445**** BetterBusiness Bureau serving Alaska, Oregon & Western Washington
ConsumerInfo: **************** BusinessInfo: Hotels.com
************************************************** 333108th Ave NE
******************************** Bellevue,WA 98004
**************************** 469335-1000
*********************
Location Involved: (Same as above)
Consumer'sOriginal Complaint :
Ihave booked Bangkok hotels using it's effective coupon by www.Hotels.com andpay the full payment by credit card.
Butnow,Hotels.com cancelled my orders unilaterally without any reasonable reasons.
On12 Sep.2014 and 18 Sep.2014,I and my friends will fly to Bangkok checking intohotels.And the trip has been determined.
Whatshall we do?
Mybooking itineraries listed below:
****************** ****************** ***************** ***************************
Hotels.comcoupon rules below:
Usethis coupon to get $30 off the price of your booking at a participating BestPrice Guarantee hotel when you book a 3* hotel, or $40 off the price of yourbooking when you book a 4* hotel, or $50 off the price of your booking when youbook a 5* hotel for your entire stay. You must pay for your stay when you makethe booking. The discount doesn't apply to any taxes, fees or additional costs,and you'll need to pay the full price for any other rooms in this booking. Touse this coupon, you must be over 18 years old. You need to book by 11:59 pm CSTon August 31st, 2014 on the US version of Hotels.com for a stay to be completedbetween August 25, 2014 and December 31, 2014. Bookings are subject toavailability and the hotel's terms and conditions. This coupon can't be usedfor: 1. Package bookings i.e. hotel + flight 2. Bookings made through GroupTravel Services 3. Bookings paid for at the hotel 4. Bookings paid for in aforeign currency 5. Bookings at non-participating hotels 6. Bookings made priorto receipt of this coupon Go to hotels.com/deals/hotel-exclusions for a list ofnon-participating hotels. Participating hotels are subject to change at anytime. This coupon is only valid for the first 15,000 bookings as long as youuse it by the deadline above. You'll be able to check that it's still validbefore completing a booking. There's a limit of one coupon per booking, and itcan't be combined with other offers. You can't apply this coupon to taxes,fees, or charges including, without limitation, extra guests, phone calls,cancellation fees, parking, or other charges. You must pay these charges whenyou make your booking, or directly at the hotel. You can't collect or redeemWelcome Rewards nights when you use this coupon. You can't redeem this couponfor cash, and it can't be transferred or sold. It's void where prohibited bylaw. Improper use of the coupon by you is prohibited and could be construed asfraud. We reserve the right to change or withdraw this offer at any time. Usualbooking terms and conditions apply (see hotels.com/customer_care/terms_conditions.html) and all bookings are subject to availability. Hotels.com is the promoter ofthis offer. These terms and conditions are governed by and construed inaccordance with Washington law.
Consumer'sDesired Resolution:
Wedemand Hotels.com confirm my orders and restore my orders.
BBBProcessing
08/21/2014 web BBB Complaint Received by BBB
08/21/2014 web BBB Forward to Another BBB - OTTO
08/21/2014 Otto BBB Inform Consumer Case Transferred to Another BBB
08/21/2014 Otto BBB Inform other BBB Case Transferred
08/21/2014 Otto BBB Case Closed as TRANSFERRED to another BBB
作者: colin 时间: 2014-8-22 17:16
今天论坛不对啊，帖子老不见。
作者: colin 时间: 2014-8-22 17:18
已经维权，BBB的维权信件：但愿有效果。
COMPLAINT ACTIVITY REPORT Case # 22445**** BetterBusiness Bureau serving Alaska, Oregon & Western Washington
ConsumerInfo: **************** BusinessInfo: Hotels.com
************************************************** 333108th Ave NE
******************************** Bellevue,WA 98004
**************************** 469335-1000
*********************
Location Involved: (Same as above)
Consumer'sOriginal Complaint :
Ihave booked Bangkok hotels using it's effective coupon by www.Hotels.com andpay the full payment by credit card.
Butnow,Hotels.com cancelled my orders unilaterally without any reasonable reasons.
On12 Sep.2014 and 18 Sep.2014,I and my friends will fly to Bangkok checking intohotels.And the trip has been determined.
Whatshall we do?
Mybooking itineraries listed below:
****************** ****************** ***************** ***************************
Hotels.comcoupon rules below:
Usethis coupon to get $30 off the price of your booking at a participating BestPrice Guarantee hotel when you book a 3* hotel, or $40 off the price of yourbooking when you book a 4* hotel, or $50 off the price of your booking when youbook a 5* hotel for your entire stay. You must pay for your stay when you makethe booking. The discount doesn't apply to any taxes, fees or additional costs,and you'll need to pay the full price for any other rooms in this booking. Touse this coupon, you must be over 18 years old. You need to book by 11:59 pm CSTon August 31st, 2014 on the US version of Hotels.com for a stay to be completedbetween August 25, 2014 and December 31, 2014. Bookings are subject toavailability and the hotel's terms and conditions. This coupon can't be usedfor: 1. Package bookings i.e. hotel + flight 2. Bookings made through GroupTravel Services 3. Bookings paid for at the hotel 4. Bookings paid for in aforeign currency 5. Bookings at non-participating hotels 6. Bookings made priorto receipt of this coupon Go to hotels.com/deals/hotel-exclusions for a list ofnon-participating hotels. Participating hotels are subject to change at anytime. This coupon is only valid for the first 15,000 bookings as long as youuse it by the deadline above. You'll be able to check that it's still validbefore completing a booking. There's a limit of one coupon per booking, and itcan't be combined with other offers. You can't apply this coupon to taxes,fees, or charges including, without limitation, extra guests, phone calls,cancellation fees, parking, or other charges. You must pay these charges whenyou make your booking, or directly at the hotel. You can't collect or redeemWelcome Rewards nights when you use this coupon. You can't redeem this couponfor cash, and it can't be transferred or sold. It's void where prohibited bylaw. Improper use of the coupon by you is prohibited and could be construed asfraud. We reserve the right to change or withdraw this offer at any time. Usualbooking terms and conditions apply (see hotels.com/customer_care/terms_conditions.html) and all bookings are subject to availability. Hotels.com is the promoter ofthis offer. These terms and conditions are governed by and construed inaccordance with Washington law.
Consumer'sDesired Resolution:
Wedemand Hotels.com confirm my orders and restore my orders.
BBBProcessing
08/21/2014 web BBB Complaint Received by BBB
08/21/2014 web BBB Forward to Another BBB - OTTO
08/21/2014 Otto BBB Inform Consumer Case Transferred to Another BBB
08/21/2014 Otto BBB Inform other BBB Case Transferred
08/21/2014 Otto BBB Case Closed as TRANSFERRED to another BBB
作者: jyf929 时间: 2014-8-22 17:22
能成功吗？
作者: colin 时间: 2014-8-22 17:35
有点悬。不过还是要争取。
作者: 扒拉扒拉蜜 时间: 2014-8-22 17:57
脸书上人不多呀
作者: simondai 时间: 2014-8-22 18:27
作者: 扒拉扒拉蜜 时间: 2014-8-22 18:30
都是自己人
作者: 子书羽 时间: 2014-8-22 18:31
求指教！！要怎么做？
作者: final 时间: 2014-8-22 18:33
求指点，谢谢，好人一生平安
作者: damn8989 时间: 2014-8-22 18:33
r打头的是俺。。
作者: dandan20062006 时间: 2014-8-22 18:41
OK，已向BBB投诉，加拿大hotels上订的在美国投诉有没有用？
作者: cheng2010 时间: 2014-8-22 20:30
兄弟好样的，我觉得应该要维权
作者: simondai 时间: 2014-8-22 20:49
作者: 扒拉扒拉蜜 时间: 2014-8-22 21:48
怎么回给他比较好？直接留言么？
作者: 拖泥 时间: 2014-8-22 22:01
不多说，投诉一个先！，谢谢大神的指导。不管成不成功，至少要表达我们的态度！
话说用这个学英语还挺带感啊！！！！！
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 91302606.
Correspondence regarding this complaint will be emailed to :
Please print a copy of this for your records.
Filed on : August 22 2014
作者: Miss.in 时间: 2014-8-22 22:12
已按攻略做了 结果不重要，只是要表达HOTELS太TM操蛋了~~
作者: simondai 时间: 2014-8-22 22:22
本帖最后由 simondai 于 2014-8-22 22:23 编辑
我直接把bbb的投诉弄了个文本，去头去尾，再把图图加上，一起消息给他
另外，我在facebook上发了个人消息，也@Hotels.com了
作者: prrt 时间: 2014-8-22 23:29
投诉到BBB了，大家都行动起来
作者: opulu88 时间: 2014-8-22 23:53
加国的去哪儿投诉？
作者: 人心果 时间: 2014-8-23 07:51
Your complaint has been assigned case # 91302676
作者: 四↘不爱 时间: 2014-8-23 08:25
加国也在BBB上投诉 ，地区选加国就好了的
作者: 人心果 时间: 2014-8-23 08:31
也投诉总部好了。 集中投诉总部 烦死他们
作者: zy5958 时间: 2014-8-23 09:09
团结就是力量，重视程度也会不一样...
虎兄加油...
作者: Tongzhoushenghu 时间: 2014-8-23 10:16
已经按照小老虎的模版，在BBB投诉了。不管结果如何，维权是必须的
作者: jinnichow 时间: 2014-8-23 11:44
已经投诉，不知道多久可以处理好？我9月3日入住。。。。另外，既然已经有我们定时的条款截图，可以直接联系HOTELS了么，大家知道客服邮箱吗
作者: abelabel 时间: 2014-8-23 11:48
已经跟进投诉！
作者: cxfwx 时间: 2014-8-23 12:41
Your complaint has been assigned case # 91***
作者: tanlian 时间: 2014-8-23 13:31
Your complaint has been assigned case # 91302763.
弄死丫的
作者: Mitweis＂ 时间: 2014-8-23 13:33
刚需被砍了。。吗蛋
作者: 哆拉A梦 时间: 2014-8-23 15:36
我入住是8.26号，万一维权成功，不会过了26号再给我确认吧
作者: 171139681 时间: 2014-8-23 19:13
等着看大家的结果
作者: bwh10083 时间: 2014-8-23 20:08
小老虎有最新情况吗？
作者: comic 时间: 2014-8-23 21:05
完成。号码不贴了。
作者: mR.JＫ梁小贱 时间: 2014-8-24 12:21
有处理结果了吗？
作者: Mitweis＂ 时间: 2014-8-24 12:51
翻墙软件Povpn https://www.povpn.org/
随便注册个账号可用两小时。去Facebook投诉去
作者: 扒拉扒拉蜜 时间: 2014-8-24 15:16
Facebook的人不多 大家不要停，轮番轰炸呀
作者: abc_11878 时间: 2014-8-24 18:25
已经投诉到bbb
作者: czq236 时间: 2014-8-25 09:12
也跟着投诉了 只是啥时候才有反馈啊？
作者: 任我行 时间: 2014-8-25 11:52
现在有反馈了吗？
作者: wl241 时间: 2014-8-25 14:39
暂时还没看到有各方的回复，可能是美国还没开始工作日吧
作者: xreox 时间: 2014-8-25 22:25
想翻QIANg 啊 求指点 谢谢！
作者: mailhbcoolgo 时间: 2014-8-26 09:58
已经投诉了
作者: xreox 时间: 2014-8-26 10:07
昨天晚上也在BBB填写了投诉 还没有收到邮件回复
作者: dovebel 时间: 2014-8-26 10:50
已经投诉到bbb 有CASE NO。但是没有回复，等待 等到国庆
作者: 无弥蓝霰 时间: 2014-8-26 11:00
同等到国庆
作者: mailhbcoolgo 时间: 2014-8-26 12:18
我也订的国庆6天。
作者: xreox 时间: 2014-8-26 12:45
继续投诉。这是合法权益，不能就此罢休的。 除了在美国BBB投诉之外，还有，新浪微博上去他们微博上面投诉 @Hotels_Com_China 在评论里面投诉他们的行为，然后私信过来了。提供了订单号和邮箱电话给他们。让他们反映。
作者: hhr 时间: 2014-8-26 15:15
英盲啊，也想投诉，可是看着好复杂
作者: dandan20062006 时间: 2014-8-26 18:26
小老虎有没有进展啊
作者: 扒拉扒拉蜜 时间: 2014-8-27 22:45
老虎！有结果了么
作者: 一只刺猬 时间: 2014-9-3 14:44
谢谢小老虎提供的模板，被砍了十二单刚需，不管投诉是否有用，我必须跟上
有新消息的话，大家来贴子报喜
| 欢迎光临 E旅行网-北京淘游 (http://elvxing.net/) |
Powered by Discuz! X3.2 |
