HC有最佳价格的保证，申请退回3美金成功

小六

高朋80美金，昨晚订购了4月份IBIS BANGKOK NANA酒店，2晚税后是USD：86.54，订购成功后，通过比价网平台去查询，发现AGODA上面的相同日期和房型2晚税后是USD：83.54 。于是向HC客服发电邮，告知在别的网站有找到便宜的，附上价格和连接。
刚到收电邮，同意退回3美金。所以不怕HC房价高，多多通过比价网来发现是否有差价。

下面是HC客服的回信：

Thank you for your e-mail.

With reference to your e-mail regarding the price match with www.agoda.com, please be advised that we have examined the information on the link you have provided and found that the rates are lower. We are pleased to advise that we have issued a refund of USD 3.00 which is shown on your receipt. Please allow upto 10 working days for this to appear in your credit card account.

HotelClub always welcome feedback from our valued customers and would like to assure you that customer satisfaction is our priority.

Kindly note that an identity proof (passport or driving license) will be required along with the confirmation voucher at the time of check-in at the hotel.

Thank you for participating in our best price guarantee and we wish you an enjoyable stay at the Ibis Bangkok Nana hotel.

Should you have any further queries, please do not hesitate to contact us.

Kind Regards,

Dan
SALES AND SERVICE CONSULTANT, HOTELCLUB
HotelClub | Level 29, 680 George Street. PO Box Q773, QVB Post Office Sydney NSW 1230 Australia
p | +61 2 8263 5100 f | +61 2 9262 7749 e | customer_service@hotelclub.com
w | HotelClub.com | RatesToGo.com | asiahotels.com | ACN 092 445 442
HotelClub is an Orbitz Worldwide Company

角安娜酱

真是个天大的好消息！！

小六

角安娜酱 发表于 2012-3-13 16:52 static/image/common/back.gif
真是个天大的好消息！！

这下大家可以放心点了！

sjzly

我查的价格别家低的是人民币肿么办~截图人民币么

小六

sjzly 发表于 2012-3-13 16:55 static/image/common/back.gif
我查的价格别家低的是人民币肿么办~截图人民币么

只要比HC低的都可以申请退还差价！但要相同的日期和房型哦！

sjzly

小六 发表于 2012-3-13 16:57 static/image/common/back.gif
只要比HC低的都可以申请退还差价！但要相同的日期和房型哦！

能提供下，你写信的范本么？

角安娜酱

小六 发表于 2012-3-13 16:53 static/image/common/back.gif
这下大家可以放心点了！

对阿，多谢LZ~~咔咔咔，小红花送上~

cmxantony

我的就低1.9美金，也发邮件去了。呵呵

千翻娃儿

好消息呀，好消息，可惜我还没收到可以注册的密码

lovenvwu

你怎么发邮件的～范本也给我们一个，省的我们写，哈，谢了～