6月19号，在雅高订了曼谷的Novotel Bangkok Fenix Ploenchit.酒店4.5号两晚，共4间房，先后用了招商银行和兴业信用卡支付，都出现错误，最后用建设汽车卡支付成功。但是昨天又收到 了招商银行和兴业银行的扣款短信，现在变成三个订单都扣款了，给雅高的400-818-2688打电话，要求取消两个重复的订单，她们却说只负责预订，不能帮忙取消，要我自己跟酒店联系。（鄙视一下，下次将不会再用雅高的订房网站了），昨天用简单的中翻英给酒店发了EMAIL，下面是酒店的回复，请英文好的同学帮忙看一下，是同意取消还是要收取一定的取消 费用啊？
Greetings from Novotel Bangkok Fenix Ploenchit.
Regarding to your email pleased to confirm your booking made for 04 Superior rooms, checking in period
03-05 August 2012 under pre-purchase booking rate condition which is required full deposit to given credit card
at time of made the booking with non-refundable incase of cancel or modification.
For guest and goodwill the deposit of booking file number G4Q-1*** & G4Q-1***will be use for other incidental
chare while staying with us however, please notice that unutilized deposit will not be return either cash or credit account.
Thank you very much for your kind understanding in advance with should there be further information or assistance
You may require please do not hesitate to contact us.
Best regards,
Worachead M Mr.
Reservation Manager.
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发表于 2012-6-23 22:11:32
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发表于 2012-6-23 23:06:47
LZ太悲催了
发表于 2012-6-23 23:15:50
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