曼谷航空特价机票退票含泪直播-已退票

o00o

500左右买了四大三小7月中香港苏梅的往返，真心想去。现在的暑期价格往返要六七千了。。。
但家里出了些事，还有一个准备去的小孩子，足部烫伤，实在是去不了。
一般特价机票，航空公司是都不能退了，但听说太阳老大申请了曼航的医学退票，我也试试吧。
发退票申请至 reservation@bangkokair.com 并附上诊断证明，但医生写的不是英文版，我自己另外加的翻译。
周日发的邮件，一会就回信了。






英文烂，请大神再帮忙解释下。


1.必须要提供英文的证明。是可以退票的。但上面写退票是不是要扣款？
2.上面一段写的是不是可以改签到2017.3之前的时间，但要补钱？


Dear Sir or Madam,

Booking code :  ***

Ticket number :  ***

Thank you for your interest in Bangkok Airways' service. According to your e-mail, we would like to inform you that normally the ticket is non refundable but flight/date could change with fee THB1000/sector/person plus differencial fare if same fare is not available from Hong Kong-Samui-Hong Kong in this regard.Reroute is permitted with fee THB3000/transaction/person plus fare differential in case same fare is not available.On the other hand, you could keep to rebook and travel within 17 March 2017 for next occasion.

However, as your cancellation is due to medical reasons, we are pleased to let you know that the refund charge could be waived.

In this regard, we would appreciate it if you could obtain an official medical certificate with hospital letterhead paper, indentify about symptom and treatment duration, then scan and send to us via email at your earliest convenience.

Please note that the certificate must be in English.

Once we receive the document, we would ask the person in authority to consider the exception for you right away. Nevertheless, this is not certified that the exception will be offered.

If the document is not proper, the ticket fare restrictions are fully effective in this regard.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

简单说下。重新写了英文版的诊断证明书，然后发给了客服。
客服回信太快了，不到1小时。
问下是退受伤的乘客还是订单里的全部乘客。
我回退全部。
然后，然后，

Dear Sir/Madam,

According to your e-mail, kindly be informed that 7 tickets are now on the refund process. Please keep below refund record number for reference;

...............  

省略了退订的订单号，

n case card owner does not receive the refund amount within 30 working days please advise.


Should there be any further inquiries or more assistance, please do not hesitate to contact us.

We are looking forward to serving you soon.



然后等退钱了。
其实受伤的是订单中不占座位的小朋友，票价才: HKD 130         
曼航真是不错，整个订单7个人全部都可以退

pp0pp

1、医疗退款可以豁免手续费，医疗证明必须英文；
2、机票一年内有效，一年内你都可以付费改签，但是每人每程1000THB+票面差价。

o00o

pp0pp 发表于 2016-6-27 12:24
1、医疗退款可以豁免手续费，医疗证明必须英文；
2、机票一年内有效，一年内你都可以付费改签，但是每人每 ...

版版好英文！
改签算了，不能确定旅行时间，再补差价也不划算。
特价也能退，曼航算是良心企业。

chatherineyoyo

跟宿务一样，医学可退，自己找医生要个空白诊断条，写英文证明，然后医院盖章

12240771

问题来了，空白诊断条能随便拿？似乎有些医院不给空白的。。。其次拿到后，又要找英语好的翻译

MISS_T

找当地的三甲大医院的中年骨干医生，他们英文遛遛的。我一朋友就是，带的研究生实习医生里还有留学生

51207734

英文的医院证明真心不好开
你还得找个会英文的医生
一般医院不会给你白条  除非你有人

sunnyiro

医生按理说都应该会英文的

飞翔

学习了.................

ynhkq

现在正规医院合资的也不少，开英文医学证明可以去试试。