看看下面的答复，竟然把所有责任都推在了我的身上！！！！！！！！！！！！！！
说我没有出示机票！！！！！！！！我出示了自助打印的新加坡-吉隆坡登机牌 和 之前就在网上打印好的吉隆坡-龙目岛的机票！是他们的工作人员说不行！！！问我印尼签证呢，我说是落地签，他们就说不行！连看都不看了！！！！！！！
说根据我描述我的机票在电脑了！！！！！！！！！！！！！我什么时候这么描述过了！！！！！！！！！！！！！
说他们的工作人员只是让我打印行程，没让我买机票！！！！！！！！！！！你们要是说了这话我死去！！！！！！樟宜机场的人给你们打电话摸着良心说你们说的什么！！！！！！！！！！！！！！！！！你们看了我的机票，一直强调没有签证不能走！！！！！！！！！！！现在睁着眼睛说瞎话！！！之前强调我不能transit pass的时候在文件面前无法抵赖了，现在又改诬陷了？？？？？？？？？你们有底线么！！！！！！！！！！！！！！！
我发了微博！希望大家可以帮忙转起来揭露亚航的可耻行为！！！！！
http://weibo.com/2365313312
Dear Yu,
We thank you for patience and understanding while waiting for our reply regards to your email.
Based from the investigation results, we have being informed that there is no outward ticket showed at the check in counter in Singapore. Referring to the report received, you have stated that the outward ticket is in the laptop.
Please note that we are unable to accept passenger without Malaysian Visa and necessary supporting documents (outward ticket). As such, our staff has suggested going to the Information Counter to reprint the itinerary however you have approached the counter (after the counter closure time) and give a new ticket for SIN-DPS instead.
Since there was no outward ticket given (to proof that passenger will not stay at the country), the officer is unable to accept passenger hence no Transit Visa (TWOV) was given to you.
We sincerely apologize for the inconvenience caused and we are sorry to inform you that we are unable to give you a refund.
We hope the above explanation is clear.
Your Sincerely,
Atiqah Abd Jalal
Customer Care
AirAsia Berhad
LCC Terminal, Jalan KLIA S3,
Southern Support Zone, KLIA,
64000 Sepang, Selangor Darul Ehsan,
Malaysia
My Line : (603) 8660 4984
My Office : (603) 8660 4333
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发表于 2013-6-14 09:40:51
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