求助关于亚航退款的问题，新人，请大家多多帮助

18958063845

本人在亚航定了2张从普吉岛到杭州的机票，结果亚航在23号发邮件给我说，航班在普吉岛到杭州段取消了，说我可以随意选择航班，或者退款，我就申请了退款，他们那边的邮箱aax_preflight@airasia.com, 这个发了邮件如下

Dear Valued Guest,

We refer to your flight D7 306 on [Tuesday], [16th September 2014] scheduled to depart at 1720hrs from Kuala Lumpur International Airport 2 (KLIA2).

We regret to inform you that the above flight has been cancelled.

This cancellation is due to Commercial Reasons.

Please contact us at aax_preflight@airasia.com, quoting your booking number, if:

        You want to move* to the closest flight to your original flight as follows:

-      D7 302 on [Monday], [15th September 2014], departing at 0810hrs, arriving in Hangzhou at 1310hrs;

-      D7 302 on [Wednesday], [17th September 2014] departing at 0810hrs, arriving in Hangzhou at 1310hrs;

        You wish to move* to any of our other Kuala Lumpur - Hangzhou flights of your choice;

        You wish to cancel your ticket and request for a refund;

        You wish to convert the fares into an Online Credit Shell;

        Should you have any connecting flights on AirAsia X/ AirAsia, we will also move* them accordingly; or

        Should you have any concerns you would like us to address.

*at no cost, subject to availability

Also, please find attached a letter confirming the cancellation for your travel insurance provider should you require it.

We apologize for the inconvenience caused. We truly appreciate your valued patronage and we look forward to welcoming you back again soon.

Sincerely,

Moses Devanayagam

Senior Director

AirAsia X Bhd

后来打了很多客服电话，客服说这个邮箱接手以后，他们就不能接手，那边邮箱问我很多信息，我就填写了一张信用卡的信息，包括分行啊 ，卡号之类都有，后来打了亚航客服，客服说需要提供6开头的19位储蓄卡，结果我就重新提交了信息，亚航也给我回复说三十天之内退款到我账户，邮件如下

Dear Sir/Madam,

Thank you for emailing Air Asia X.

Kindly accept our apologies for the late reply. With regard to your refund request, please be informed that we have sent your booking for processing on. The amount of will be debited back to your account and the process might take up 30 working days.
Your patience and cooperation is highly appreciated as we look forward to your continuous support towards Air Asia X.
We apologies for the inconvenience caused. We truly appreciate your valued patronage and we look forward to welcoming you back again soon.
Should you have further enquiries please feel free to email us at aax_preflight@airasia.com


Regards,SritharanAirAsia X PreFlight Team


结果今天他们的系统邮箱说我不符合退款申请，因为之前填写了EFORM，所以现在也不知道什么情况，好郁闷，这种航空公司怎么这样子的。。现在亚航账户里面显示我的退款关闭，原因是Not coverd by sop，真的好郁闷的，请各位大神帮帮我可以吗？第一次接触这种航空公司

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