Dear Sir/Ma'am,
Thank you for your e-mail.
We have reviewed your claim further for the lower rate found at www.dhr.com website, please note that the room that you booked with us under record locator PBHCLXXXXX at the XXXXX was paid using the member rewards earned from Groupon UK Promo.
Please check terms and conditions below provided on our website:
The Guarantee does not apply to:
hotel rooms booked through or in combination with frequent stay, loyalty, points or other reward type programs, rooms booked through coupon promotions, won through contests or sweepstakes or transferred, or rooms booked on websites that do not allow you to see the name of the hotel until your reservation is complete (such as Hotwire and Priceline);membership or corporate rates; and
specially discounted rates or rates available through group buying websites including but not limited Groupon and Spreets.
Therefore, in this accordance, we are not able to honor your claim.
Alternatively, you can also refer to http://www.hotelclub.com/rateguarantee.asp orhttp://www.ratestogo.com/rateguarantee.asp
Should you have any further queries, please do not hesitate to contact us.
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