本帖最后由 叶子_gWrOv 于 2018-3-12 17:00 编辑
17年9月11日，定了亚航去往澳洲的机票，两个人的，以下是机票信息
2月12日收到了亚航发来的航班取消信息，内容如下：
Flight cancellation notice Booking number: CKM1KJ
Dear Guest,
We regret to inform you that your AirAsia X flight D7 201 scheduled to depart from Gold Coast (OOL) to Kuala Lumpur (KUL) on 05 April 2018 has now been cancelled and moved as per the following new flight details.
NEW FLY-THRU FLIGHT TIME Flight number : D7 203 Departure date : 05 April 2018 Depart from Gold Coast (OOL) : 05:35PM (1735hrs), local time Arrive in Kuala Lumpur (KUL) : 12:15AM (0015hrs), local time on 06 April 2018
Flight number : D7 878 Departure date : 06 April 2018 Depart from Kuala Lumpur (KUL) : 06:20PM (1820hrs), local time Arrive in Wuhan (WUH) : 11:20PM (2320hrs), local time
We advise you to be at the airport 4 hours before the departure time to avoid any delays at check-in.
We sincerely apologise for the inconvenience caused, and would like to offer you the following service recovery options :
- Change your flight to another time/date within 6 months from the original departure date; OR
- Request for a Credit Account of the value of your booking which is to be redeemed within 90 calendar days from the issuance date for your future travel with us; OR
- Request for a full refund of the value of your booking.
Once you have selected one of the above, kindly contact: - Call Center - lists of localised assistance
- Live Chat
Should you require any further assistance, please submit an online form.
Any inconvenience caused is much regretted and we look forward to welcoming you onboard soon. Please disregard this email if changes have been done.
Thank you.
Regards, AirAsia X
收到此邮件的时候大概看了一下觉得更改的时间不大也没太在意此事，过年期间在海南度假收到了马来西亚的电话，说是亚航，本人英语水平有限，听懂的意思就是说航班取消，后面也没太懂就挂了。 18年2月27日又收到航班更改后的确认邮件，
我想请问一下，我这种情况，回程的航班是不是已经确认被更改了，就不能享受免费更改时间或者全额退款的服务呢？
与我同行的朋友因为身体原因一直在住院，无法如期出行，本来想着如果能免费更改回程，去程付点手续费也没问题，但是后期又收到的邮件让我们心里凉了一截，想问问各位大神我们这种情况，如何避免过多的损失呢？
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发表于 2018-3-12 16:46:32
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