宿雾航空真是个好公司啊，航班差了1个小时改签退款都同意

Ilunga

收到邮件说我下个月的航班，公主港到宿雾提前了一个小时，去查了下是每一天都这样提前了，我是当天要从爱妮岛去公主港再坐飞机的，时间上就会来不及，本来的计划是坐Van，头班车5点，其实坐rorobus可以有4点，但是这要几点起床啊……去旅游没必要把自己弄这么累不是。
于是就搜索了论坛的帖子，发现之前大家都有成功改签的案例。邮件里说是打电话去，尼玛国际长途，我这种蹩脚英语说不清楚就麻烦了，于是回了邮件去说明情况，我回复了两个地址，一个是当时发来的schedchange@advisory.cebupacific5j.com，另外一个是大家普遍说可以发去沟通的 cebskedchange@cebupacificair.com。

本来改签也不值得一提，可是我老公说我们可以趁机把行程延长，再去公主港晃一圈玩玩，然后在薄荷岛多呆一天，其实这也是我们本来的意思，由于当时买的1P机票只促销到15号就作罢了。

再有甚者，同行的一个朋友前几天眼睛受伤了不能去，我就借由说他们不想舟车劳顿，于是把所有机票都退了，哈哈哈。

回复我的是发来邮件的这个邮箱，看起来后面的人权限很大的样子，全都同意了，早上8点之后就回复了邮件，把我们的行程都延后到了促销期之外，待我确认后就发来了新的行程单，网站上的行程也已经更新好了，至于退款两个人的费用说要在60个银行日之后返还到信用卡。

下面贴一下我发去的邮件，原谅我的破英文。我里面有跟他们说在agoda上房间都订好了，现在不足21天不能免费取消，其实呢，菲律宾人酒店都是发邮件定的，一般一周之前确定就好了，已经都跟酒店联系好。

Dear Mr./Ms.

I just received your email to inform our flight had been re-scheduled, which would be exactly one hour and ten minutes before the original one.

This is a travel we planned long times ago, in our plan, we will leave from El Nido to Puerto Princesa International Airport  that morning. If you make the flight one hour early, it's impossible for us to catch the flight since the earliest Van is 5:00 am and it takes at least 6 hours and a half to reach PPS.

We checked the schedules in your website to know you have only one flight as this route everyday, which means we don't have any other choice, right? So we seriously discussed about this situation, two of us want to spend one night in Puerto Princesa to meet the flight next day. At the same time, we don't want to reduce the travel in Cebu,  so all other flights should be altered to the next days. The other two want to stay El Nido still, all other flights should be cancelled.

Since you just told me about the change, we missed the right of free cancellation within 21 days prior to arrive inagoda.com, where we have already booked the hotel.  That's really a big loss.

Here is our new flight schedule, hope you can give us better advice. We waited so long for this travel and it's ruined. I have already book the flights next year, hope you won't let me down.


此处省略要求更改的航班信息

Please notice we have already selected the seats, how to solve the problem?  And the refund of cancelled flights should pay back to the credit card less fees.

Let me know the results asap because we have to deal with the changed hotel orders.

stella

真不错！我有两张票买重了，希望也来个时间改动好让我退票啊

stella

今天没分了，明天来给你补加哦

rachael

学习了，谢谢

大懒虫

楼主的英文邮件相当的不错

Graceguo

楼主英文很好啊

janis0622

60个工作日的退款。。。将是一项考验。。。慢慢熬吧。。。。本人对退款二字已基本放弃。。阴影中。。。

amay501

赞呀'一小时也可以退票

bbbsuki

楼主英文明显就很不错啊！！！