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我是因为抢羊毛把日期搞错了，于是只能取消又重新订了，原以为那几澳刀只能便宜ratestogo，没想到通过联系客服可以顺利免费取消，还不用打国际长途了，大家有需要的可以参考，附我的邮件内容和客服的回复：
1、这是hotelclub客服的回复，电邮地址：customer_service@hotelclub.com
| Response Via Email (Joyce) | 20/05/2012 11:31 | Dear xxxx,
Thank you for your e-mail.
With regard to your refund request for confirmation number PBHCRG2531850614, we would like to confirm that we have finalised the cancellation and processed a refund for your accommodation with Nasa Vegas Hotel for the incorrect dates.
Please be advised that you will receive a refund of AUD 4.30 to the original credit card that was used for this reservation. Please allow 7-10 business days for the refund to be posted in your account.
We hope we are able to assist you with your concern today and we look forward to be of your service again towards your future trips.
Should you have further query, please visit our web site https://faq.hotelclub.com/ for more information or you may contact us for further assistance.
Kind Regards,
Joyce
HotelClub (ABN 85 092 445 442)
Phone: +61 2 8263 5111
Fax: +61 2 9264 0429
2、这是我发的邮件内容
| | Customer By Email | 19/05/2012 00:11 | dear sir or madame:
I am a registered user of Ratestogo and my ID is xxxxxx.
I had booked a room(reservation number:xxxxxxxxx) with my credit card but made the check-in date wrong.So I made a new booking at the same hotel (reservation number: xxxxxxxxxx)and cancelled the original booking by following the direction on the website.
In this case ,may I get your help to refund from the cancelled booking?
Nice to write to you and waitting for the reply.
sincerely yours
xxxxxxxx
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发表于 2012-5-20 13:22:54
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