菲鹰申请退票并退款回信用卡过程

列兵兵

原因：定了四程，其中2程改了1小时左右，2程从下午改到早上，申请退票。

菲鹰联系邮箱：onlinesupport@airphilexpress.com

第一个邮件：申请退票(网友NIKKO帮忙翻译的) On Thu, Oct 11, 2012 at 11:38 AM发出

Dears，
I apply to get refund for the tickets in below.

Reservation code:FFFFFF
Reservation code:MMMMMM

Passenger name:   
SSSSSSSSSS
DDDDDDDDDD
FFFFFFFFFF
2P259  CEB—MPH  12FEB
2P258  MPH----CEB 15FEB
2P799  HKG----CEB  08FEB
2P798  CEB----HKG  15FEB

Reason:
All the flights in these two reservations were rescheduled. It'd totally gummed up my travel plan. So that I need to get refund for both of the reservations.

I am in China now, but I booked these tickets from oversea through website. So that I can't go to your office in Philippines for ticket refund issues. Please refund it to my Credit Card. Thank you.

Credit card number:1111111111111111
Card Holder Name: sssssssssssssss
Passport number:G11111111


Thank you !

列兵兵

菲鹰答复邮件：(第二天2012-10-12 (星期五) 19:09就收到菲鹰回复)
Dear Sir/Madam,
     Thank you for choosing Airphil Express
We apologize for the inconvenience we may have caused due to the sudden changes on your flight schedule. Hence, we offer below options to your flight/segment affected by schedule change.

•       Rebook to other dates that must be within the 90 days from the original date of flight, with waived penalties; or
•       Refund the affected segment  without penalties

列兵兵

第二个邮件：选择退款到信用卡On Sun, Oct 14, 2012 at 11:36 AM,
Dears  kim:
      I choose to refund the affected segment without penalties.
      Thank you!

列兵兵

菲鹰答复邮件：（答复时间2012-10-15 14:01基本每个邮件都是第二天就回复了）

Dear Sir/Madam,
   Greetings from Airphil Express.
Please be informed that your itinerary for booking FFFFFF and MMMMMMM has been cancelled as per your request. If you wish to process your refund via online, may we request for a scanned Valid ID of the credit card holder and an authorization signed by the credit card holder as well.

列兵兵

第三个邮件：提供2个附件是护照扫描和信用卡签名的扫描信息，但不符合要求On Mon, Oct 15, 2012 at 4:58 PM,
Dears:
         Thank you for your reply.
These two files is my passport scan and my credit card holder signature.
         Please refund to my credit card
Credit card number:44444444444444
Card Holder Name: SSSSSSSSSSSSS
Passport number:G22222222
         Thank you!

列兵兵

菲鹰答复邮件：（要求是授权信，答复时间: 2012-10-17 16:32）

Dear Sir/Madam,
  
Thank you for choosing Airphil Express.
  
For us to fully assist you with your concern, may we inquire for an authorization letter from the credit card holder requesting for refund.

We hope to merit your understanding.

列兵兵

第四个邮件：附件提供了本人签名授权信的扫描和护照扫描On Thu, Oct 18, 2012 at 9:04 AM,
These two files is my passport scan and my authorization letter.thank you!

Authorization letter
Dears:
     I am the credit card holder, my name is SSSSSSSS,I authorize to refund to my credit card.
thank you!
Credit card number:4444444444444444
Card Holder Name: SSSSSSSSSS
Passport number:G222222222

Signature:SSSSSSSSSS

列兵兵

菲鹰答复邮件：（资料OK   2012-10-19 (星期五) 19:23）
Dear Sir/ Madam,


Thank you for choosing Airphil Express.

This is to acknowledge the receipt of your refund documents. We will inform you once your request have been processed at our end.

列兵兵

再次收到答复邮件：（资料OK到退款相隔1个月时间，2012-11-20 (星期二) 11:15已经退款，5天后查询信用卡是否到账）
Dear Sir/Madam,

Thank you for choosing Airphil Express.

Please be informed that your refund request made through Online Support has been forwarded to your issuing bank. Please coordinate with your issuing bank after (5) five banking days upon receipt of this email.

列兵兵

11月27日查询信用卡美元到账。

总体感觉：
1、        菲鹰的退票退款限制条件少，因为我这四程并不是航班取消，只是2程改了1小时，2程从下午改早上。从邮件信息菲鹰并没有像亚航一样规定多长时间的变动才可以退票。
2、        到账时间还算不错，1个月就到账。
3、        邮件答复迅速，基本是第二天就有回复。
4、        剔除第三个邮件不符合要求的授权信，基本三个邮件可以搞定，