找不到飞龙的同学们，大家一起投诉亚航吧！

emmafang

刚发了邮件给亚航。既然要合并别的航空公司，就应该承担相应责任。没有娶了老婆不养家的道理吧？凭什么好处占了，遇到事情躲一百个不知道？

我刚发的邮件

I booked Zest Air before Airasia merge the Zest, since then I cannot check the flight info either in Zest or Airasia's website, I can't get the accurate flight time for my booking.

Recently Zest being stopped, thus I want to check the status for my booking again. When I called Airasia, the only feedback is "Please call Zest" " I don't know", with the origianl Zest booking number, I even can not find my booking in Airasia's system. Nobody provided me another updated order number ever!!!

I tried hundred times to call Zest, but nobody answer the call. I have to return to Airasia and question you how you treat your guests like this!

If the company decide to merge with another. Not only the benefit can be carried over. You should also take other's responsibility&obligations. This is how game playing. I can't accept " I don't Know" as an answer from the airline which claim it do everything good and dedicate to their cherish customers.

Please reply me and help to find my order asap! I need to have the new itinerary. I have to have a new order number which can be tracked from your system.

Please behaves like what you claimed.

lsnake

你发给亚航哪个邮箱？？

emmafang

lsnake 发表于 2013-8-20 16:55
你发给亚航哪个邮箱？？

网页上有给你投诉的地方的

lsnake

emmafang 发表于 2013-8-20 17:03
网页上有给你投诉的地方的

mean nothing to airasia

emmafang

刚看到消息飞龙复飞，可是我们这些订票在合并前的人问题还是一样没解决。查不到订单找不到客服，连飞机到底几点飞都不知道，强烈要求亚航在这次事件中对应该有的责任进行确认。

天涯~

别说投诉了，到现在我连退款都没到账，追了n 次 都不理，太气人了！