受火山影响,亚航对以下航班做出调整,乘客可申请改签或退款

pp0pp

http://www.airasia.com/my/en/latest-news/airasia-offers-reschedule-and-credit-shell-for-guests-affected-by-mt-kelud.page

AirAsia Offers Reschedule and Credit Shell Options For Guests Affected by Mount Kelud Eruption
Jakarta, 14 February 2014 – AirAsia offers service recovery options for guests affected by flight cancellations following the eruption of Mount Kelud in East Java, Indonesia. Affected guests are able to choose between one of the following options:

• Change of flight within five days of the original schedule without additional charges
• Deposit in form of Credit shell equivalent to the value of the confirmed booking to be used for payment of any AirAsia tickets. Credit shell is valid for 3 months (180 days) from the date of issue.
  

Dharmadi, President Director of AirAsia Indonesia said, “All AirAsia flights from and to Surabaya as well as Yogyakarta have been cancelled to ensure our guests’ safety following the eruption of Mount Kelud which causes heavy ash fall in East Java as well as Central Java. Our guests may choose to reschedule their flight or request for credit shell.”

Below is the list of affected flights:

• Surabaya - Jakarta
• Surabaya - Denpasar
• Surabaya - Medan
• Surabaya - Semarang
• Surabaya - Makassar
• Surabaya - Bangkok
• Surabaya - Johor Bahru
• Surabaya - Kuala Lumpur
• Surabaya - Penang
• Surabaya - Singapura
• Semarang - Singapura
• Yogyakarta - Jakarta
• Yogyakarta - Bali
• Yogyakarta - Kuala Lumpur
• Yogyakarta - Singapore
• Solo-Kuala Lumpur
  

If you require further information and assistance, please contact us via:

• Call center at 021-2927 0999
• Ask AirAsia via www.airasia.com/ask
• Submit queries through online form at http://www.airasia.com/id/en/e-form.page
• Live Chat (available through Ask AirAsia after you login using AirAsia member ID). AirAsia will continue to monitor the situation closely and will keep guests updated on the developments.
  For up-to-date information, please follow our Twitter (@AirAsiaID)‎ or Facebook (http://www.facebook.com/airasiaindonesia).
  

松弛熊

Good news!

松弛熊

话说Singapura在哪儿？

janis0622

英文太差~没太看懂~是以下列举线路全部关闭，提供免费改签时间或退款么？还有这关闭航班只关闭今天的还是多久时间段以内的？

yychuegang

我5天外的航班杯具了

janis0622

yychuegang 发表于 2014-2-15 00:09
我5天外的航班杯具了

我我我。。半个月以后航班。会不会影响啊。。。。

yychuegang

janis0622 发表于 2014-2-15 00:11
我我我。。半个月以后航班。会不会影响啊。。。。

半个月以后情况应该会好点了吧

janis0622

yychuegang 发表于 2014-2-15 00:15
半个月以后情况应该会好点了吧

觉得情况不乐观啊~~半个月时间

松弛熊

最新消息，广州客服手上的改签航班信息版本和LZ公布的不一致。例如LZ的航班名单中有三宝垄-新加坡和梭罗-吉隆坡，客服说木有！只能随时跟进信息了。

pp0pp

松弛熊 发表于 2014-2-15 09:32
最新消息，广州客服手上的改签航班信息版本和LZ公布的不一致。例如LZ的航班名单中有三宝垄-新加坡和梭罗-吉 ...

这是亚航官网发布的，继续PK吧。
http://www.airasia.com/my/en/lat ... ed-by-mt-kelud.page