本帖最后由 爱做梦的小猪 于 2015-5-20 14:42 编辑
经历了反复多次的交涉，今天终于拿到最后一笔退款，历时7个月不到，4个人8张机票的款项全部收到了，除了因为汇率损失了一点以外，其他都足额退款了。非常高兴！
——————————————————————————————————————————————————————————————————————————之前买的上海往返吉隆坡的国际段机票以及吉隆坡往返科伦坡的机票。然后我发现从15年1月1日起，周一的吉隆坡回上海的航班被取消了，通过亚航小红确认了这个情况。于是我打算取消全部四程航班。我想自己记录一下整个过程，看看是不是可以帮助到以后有同样需求的坛友。涉及到人名和订单号之类的隐私信息我都用星号来替换了。
我觉得Eform的回复比较慢，所以这次直接写了邮件给AAX邮箱 aax_preflight@airasia.com。
10月14日写的第一封邮件：
Dear Sir/Madam, I was told by Air Asia Xiao Hong, my flightD7 330 5th Jan. from KUL to PVG has been cancelled. The bookingnumber is ********. Order mailbox is *.*@163.com. 下面还贴了亚航小红回复航班取消的私信截图。————————————————————————————————————————————————————————————————————————— 10月16日收到AAX的回信： Dear **** Withregards to your booking ******, we would likeadvice you that your flight has been cancelled, However we can offer theservice recovery as bellow : 1. MoveFlight or 2. Refundor 3. CreditShell Kindlyrevert back to us if you wish to choose any of the options as above and weshall wait for your reply in order for us to proceed further. Regards, *****
AirAsia X PreFlight Team
很好，AAX确认了航班被取消，也给了我选项，我希望是退款到我支付的卡里，所以我选择选项2. 同时我希望取消所有的订单并退款，所以我回了以下这封邮件：
Dear Sir/Madam, Thank you for yourreply. I select Refund (Both PVG to KUL and KUL to PVG need to berefund).
Since thiscancellation for my flights has seriously affected my travel arrangements.Please also cancel my flights (Both KUL to CMB and CMB to KUL), the bookingnumber is ****** and a full refund without penalties.
现在就等AAX的再次回复了。 —————————————————————————————————————————————————————————————————————————
刚刚收到AAX的回复，原来他们周末也工作啊。
Dear Sir/Madam, Thank you for emailing Air Asia X We do apologize for the late reply regarding you refund request,please be informed that if you agree with the refund process, the money willtake up to 14 workings days to reverse back to the bank account thatwas used to make the booking. In order us to proceedwith the refund into the bank account, kindly provide us with the relevantdetails below so we could able to escalate this record to the Finance Team toupdate the refund process; 1. 户名 （FullName):
2. 账号 (Account No.):
3. 银行名（与支行）（Bank Name & branch):
4. 银行开户地址 (Bank address) :
5. 省 （Province):
6. 市 (City) ：
7. 联系号码 (Contact No.): Kindly reconfirmed how to proceed with the booking ******, ****** & ******. We shallwait for you reply. We apologies for the inconvenience caused. We trulyappreciate your valued patronage and we look forward to welcoming you backagain soon. Regards, Fazlina AirAsia X PreFlight Team
以下是我的回复：
Dear Sir/Madam, Thank you for your reply. For booking******, ****** & ******: Full refund with no penalties, please. 1. 户名 （FullName): ******
2. 账号 (Account No.): *************
3. 银行名（与支行）（Bank Name & branch): CHINA MERCHANTS BANK ,SHANGHAI Branch,YAN'XI sub-branch 招商银行上海分行延西支行
4. 银行开户地址 (Bank address) : No. 555, Fahuazhen Road,Changning district, Shanghai 上海市长宁区法华镇路555号
5. 省 （Province):Shanghai 上海6. 市 (City) ：Shanghai上海7. 联系号码 (Contact No.): ********** SWIFT: CMBCCNBS051
—————————————————————————————————————————————————————————————————————————终于收到亚航同意退款，并进入流程的确认邮件了。现在就等什么时候能收到退款了。觉得亚航X也蛮拼的。凌晨4点多来的邮件。。。不过结果还是喜人的。
Dear Sir/Madam ,
Thank you for emailing AirAsia X . Kindly accept ourapologies for the late reply. With regards to your refund request below, pleasebe informed that we have sent all your 3 bookings ******, ******& ******for processing on the 23 Oct 2014 to the relevant department.The full amount will be credited back to the CIMB bank account and theprocess might take up to approximately within 14 working days . Your patienceand cooperation is highly appreciated as we look forward to your continuoussupport towards Air Asia X. We truly appreciate your valued patronage and welook forward to welcoming you back again soon. Should you have furtherenquiries please feel free to email us at aax_preflight@airasia.com
Regards,
—————————————————————————————————————————————————————————————————————————今天很开心，下午收到短信，看了一下，发现是浦东往返吉隆坡的退款已经到卡里了，一分不少。现在就等吉隆坡往返科伦坡的退款了。
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发表于 2014-10-16 14:09:13
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