HC的券无法注册后与HC的交涉（第一回合）

pakaka

本人第一次买groupon的券，也从未在hotelclub上注册，一共团了两张券（3.9晚上团的，当即收到扣款成功的短信并收到HC发来的两个PDF）。
一张券成功注册，另一张券S活都注册不了，不管是换邮箱换注册名，都一直出现下列红色字句：
“"Sorry but we are having trouble processing your
registration.
Please Check your voucher code again or contact Groupon UK on +44 0203 5100
410 or support@groupon.co.uk for further assistant. "

于是发邮件到HC的邮箱投诉，页面链接在HC的网站找到，https://faq.hotelclub.com/app/answers/detail/a_id/18734

于是周日写了第一封邮件：
Dear Sir/Madam:
I have bought the groupon voucher as"Hotel club UK £50 towards hotel stays";
while i register from the link http://www.hotelclub.com/promo/grouponUK/ try
to register a new a/c in hotel club,as the ID "XXX", and I have never had a registration in hotel club before.
but a problem appeasr that while i enter the voucher code from the PDF
from groupon uk as the "GRUKXXXXXXXX“

then it comes out "Sorry but we are having trouble processing your
registration.
Please Check your voucher code again or contact Groupon UK on +44 0203 5100
410 or support@groupon.co.uk for further assistant. "
*so can you help me  why this happen and how can i fix it?*
*thanks a lot! *
from XXX




今天下午就收到了HC的回信：


Dear XXX,

Thank you for your e-mail.

In reference to your query about the GroupOn UK, kindly please call one of our customer service centers listed in the 'Customer Service' tab on our web site. We apologise for the inconvenience this may have caused you.

https://faq.hotelclub.com/app/answers/detail/a_id/18492

Kind regards,

Erick
HotelClub (ABN 85 092 445 442)
Reservations
TEL +61 2 8263 5111






抑郁的是，当偶点开链接中的mobile contact ,立即就404错误无法打开页面）

是偶RP不好还是咋的啊，第一回合结束。
等下再发信去继续求助。

jjqqll

楼主你把au改成uk了吗，好像是这个问题啊

地铁如风

不屈不饶

三伏天

我前天在高朋买券，没等高朋发邮件，就直接去HOTELCLUB激活。结果显示券已被使用。于是去了一封邮件要求高朋退款。今天收到对方的回复，才发现可能是自己操作失误。在第一次激活时，可能输入信息时错了。高朋给了两种解决方案。一是让我直接联系HOTELCLUB，让客服手工激活，二是高朋再重置代码发给我，不过可能要五个工作日。我英文烂，于是请求重置。
哈哈！RP爆发，立刻收到重置代码。已经激活了啊！
我感觉高朋客服邮件回复还是很迅速的。前天不能激活时，我发邮件也是立刻就回复了。