最早是客服说只看入住时间不看预定时间，
事情经过就不复述了。。。
总之就是4848客服那边，反反复复，直到昨天晚上为止 居然出尔反尔了。。
不过我昨天晚上和4848谈心一个半小时~他们把我的投诉提升到总部了，今天接到总部邮件：大意就是可以手工补（见下文）
大家有相同问题烦恼的，好好和4848谈谈吧。。。还是有效果的~
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Warm greetings from IHG Rewards Club.
We are sending this email in response to your escalated concern regarding our Set Your Sights promotion.
It has come to our attention that you had 2 recent stays that were booked prior to the start of the promotion and you would like for these bookings to be counted toward your offers for the Set Your Sights promotion.
We are very much willing to make an exemption, however we will only be able to extend the exemption for those stays. For future bookings, kindly adhere to the terms and conditions per offer.
Kindly allow for the reservations in question to be posted on your account before we can make the necessary adjustments.
Moving forward, we will be monitoring on your account once the stays have been posted.
Should you require further assistance, please don't hesitate to contact us.
Sincerely,
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发表于 2015-1-20 18:43:38
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发表于 2015-1-22 00:47:21
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