大家帮忙看下，能申请退款吗？？在线等！

熙儿

Dear Guest,

We would like to inform that a new flight number & a new departure time has been allocated to our flight AK1574 departing Kota Kinabalu (BKI) - Hangzhou (HGH) throughout29th March 2015 - 24th October 2015.

Kindly take note of the new flight time as per below:

New Flight Details :

New flight number                                              :           AK 230

New departure time from Kota Kinabalu          :           04.15pm (1615hrs), local time
New arrival time into Hangzhou                        :           08.25pm (2025hrs), local time

      

As your flight number has changed, you will need to login to AirAsia.com again to re-check-in and reprint your boarding pass.

AirAsia's Self Check-in channels are available 14 days up to 4 hour prior to Scheduled Departure Time.
We sincerely apologise for the inconvenience caused, and please find below the service recovery options offered and you are able to choose ONE of the following options:

Option 1:

Move to the next available flight for any dates within 7 days of your original flight date, w/out any additional charges (subject to availability), OR

Option 2:

A Credit Shell of the value paid, to be utilised within 90 days from the date of issue,

Or you could also use our support channels listed below:

1.         AskAirAsia FAQ's

2.         Online Feedback Form to submit your enquiries

3.         Live Chat (Login to AskAirAsia.com with your member ID)

4.         Contact Us - lists of localised assistance (excluding Malaysia and Singapore)

Please disregard this email if changes have been done.

熙儿

pp0pp 发表于 2015-3-10 11:19
马来西亚出发的航班就是马币了。

再麻烦请问下，用退回的马币能买泰国回的机票吗？是自动转换货币？另外，退回的马币是90天内用掉？是从退进帐户的那天算吧！

greyzhu

退账户或改前后7天。

pp0pp

马来西亚出发的航班就是马币了。

熙儿

pp0pp 发表于 2015-3-10 11:00
可以申请退款。

可以退回银行卡还是亚行帐户?退的是马币还是人民币？谢谢！

pp0pp

可以申请退款。