ratestogo成功取消预订，附邮件沟通方法

rockyliu213

我是因为抢羊毛把日期搞错了，于是只能取消又重新订了，原以为那几澳刀只能便宜ratestogo，没想到通过联系客服可以顺利免费取消，还不用打国际长途了，大家有需要的可以参考，附我的邮件内容和客服的回复：
1、这是hotelclub客服的回复，电邮地址：customer_service@hotelclub.com

Response Via Email (Joyce)	20/05/2012 11:31
Dear xxxx, Thank you for your e-mail. With regard to your refund request for confirmation number PBHCRG2531850614, we would like to confirm that we have finalised the cancellation and processed a refund for your accommodation with Nasa Vegas Hotel for the incorrect dates. Please be advised that you will receive a refund of AUD 4.30 to the original credit card  that was used for this reservation. Please allow 7-10 business days for the refund to be posted in your account. We hope we are able to assist you with your concern today and we look forward to be of your service again towards your future trips. Should you have further query, please visit our web site https://faq.hotelclub.com/ for more information or you may contact us for further assistance. Kind Regards, Joyce HotelClub (ABN 85 092 445 442) Phone: +61 2 8263 5111 Fax: +61 2 9264 0429 2、这是我发的邮件内容
Customer By Email	19/05/2012 00:11
dear sir or madame:          I am a registered user of Ratestogo and my ID is xxxxxx.          I  had booked a room(reservation number:xxxxxxxxx) with my credit card but made the check-in date wrong.So I made a new booking at the same hotel (reservation number: xxxxxxxxxx)and cancelled the original booking by following the direction on the website. In this case ,may I get your help to refund from the cancelled booking?          Nice to write to you and waitting for the reply.           sincerely yours      xxxxxxxx

munan55

song257 发表于 2012-12-30 23:05 static/image/common/back.gif
用繁体中文或英语

谢谢,后来发了邮,二天后给取消了

song257

munan55 发表于 2012-12-30 21:31 static/image/common/back.gif
我也想取消酒店预订，可是网站一直显示"‘发生错误无法完成您的请求。请稍后再试。"。晚上也发了份邮件，期 ...

用繁体中文或英语

munan55

我也想取消酒店预订，可是网站一直显示"‘发生错误无法完成您的请求。请稍后再试。"。晚上也发了份邮件，期待回复。
谢谢楼主哦。

cd-RuRu

邮箱记下来了

rockyliu213

mimigongzhu2008 发表于 2012-10-13 08:34 static/image/common/back.gif
你好
我前天失误在ratestogo上预订了同一家酒店两次，并且两次都支付成功了，银行也确认我消费成功了。更要 ...

可能因为是周末吧，等工作日看看，不要着急

mimigongzhu2008

你好.customer_service@hotelclub.com
我前天失误在ratestogo上预订了同一家酒店两次，并且两次都支付成功了，银行也确认我消费成功了。更要命的是，我没有收到他们的订单邮件。很担心。联系客服也没有回复到现在。就是你给电邮地址。需要几天他们能回复？你是怎么解决的？能告诉我他们的联系方式吗？谢谢

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回复@ALEX_TANTAN:不知道了，还在山头上，回去研究

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回复@远离尘嚣吧:我还没查看，刚下夜班

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回复@远离尘嚣吧:我还没查看，刚下夜班

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