11.25更新：关于agoda汇率欺诈我已经维权成功了

yjopen

11.25:
今天和招商银行沟通了下，发现账单上确实返回款了，咨询了说现在扣的确实是美元了，但是走的是DCC通道（我也不懂这是啥通道），有手续费，
实际如果按照订单上的金额，我应该每笔订单是49.57-25=24.57美金，（其实在下单时显示在页面上的是25.89美金），现在看银行扣款是27.53-1.39=26.14美金，说实话，现在把我搞混乱了。



得知关于agoda汇率欺诈的问题后，还是给他们写了邮件

当时下单后的确认邮件

第二天又收到Amendment Confirmation for Booking的邮件

意思来看是退了1.32美金每个单子，不过不知道是不是按照美金结算
邮件内容：
Dear Sir/Madam:

I'm writing to you to report a problem happened today when I made a booking via Agoda.com.

Last night I booked four nights in a hotel and paid by my MasterCard credit card issued by China Merchants Bank. The four booking id was 1040xxxx, 1040xxxx, 1040xxxx, 1040xxxx. Because my credit card is a US dollar account, I chose US dollar during my each booking and the four final price was US$25.89. What surprised me was when I pressed the final confirmation button, I was told that I was charged CNY 171.71 for each order! I then checked with my bank, they told me that my credit card was charged US$27.21 for each order, which is equivalent to CNY 171.71.

I'm very unhappy about this dodgy thing processed by Agoda. I used my MasterCard credit card which is a US dollar account to book four nights in a hotel room whose each price was $25.89 in US dollar and I finally was charged $27.21! Why did you agoda convert my USD payment to CNY without my consent? Just because my credit card was issued by a Chinese bank? But my credit card is a US dollar account card! I've used this card for many times to buy stuff in USD and this funny thing never happened before!

I think Agoda should refund me of this extra $1.32 for each order, because your system unnecessarily converted my payment from USD to CNY without my consent, and then my bank converted it back to USD again coz it's a USD credit card. These two conversions cost me this $1.32 for each order.

This is my first time to book hotels on Agoda. I hope it's not my last time.

Thanks very much for your attention!

rexhsu

算下来还是划算的，比直接走rmb的划算。

yjopen

口的我稀里糊涂的

lhls1221

又是建行。唉！看看我的帖子http://www.elvxing.net/forum.php ... p;extra=&page=1

fxyfeng

我用建行的信用卡在agoda上一张定单消费了224.16美元，但银行记帐是238.46美元。这个差距是14.3美元。现在我的这个订单退了，agoda给我的确认信上说返回我224.16美元，我担心的是我收到的金额会还不到这个数，那不就要损失100多人民币吗？我应该是现在写信投诉还是等到返回金额到帐再投拆呢？大家给点建议吧

悠悠闲鱼

邮箱是：cnservice@agoda.com
可用中文，我改写lz的英文信发过去，得到中文英文回复都有。

共发4封邮件，2封得到明确退款回复，2封回答模糊，还在争取中~~~

amay501

关注。。。。看来每个订单都要查下

lhls1221

请问LZ是发到他们哪个邮箱？今天查了建行网银，发现我前几天的订单也出现了同样的问题

juliet0716

看完之后，觉得lz英文不错。

悠悠闲鱼

谢谢lz~~~