本帖最后由 pauljian 于 2013-2-27 21:00 编辑
前几天收到宿雾航空邮件，告诉有航班被取消。可选择更换航班，也可退款到信用卡或旅游基金。
信件内容如下：
Dear****
Cebu Pacific would like to inform you that your flight has been cancelled due to aircraft situation. However, we have mounted another flight which you may take in lieu of the cancelled flight.
Your new flight details are as follows:
Name/s of guests:
**** ****
Booking reference no.: ******
Flight details:
Flight No. 5J640 on ****, 2013, departing Puerto Princesa International Airport at 5:45PM and arriving in Ninoy Aquino International Airport Terminal 3 at 7:00PM
We sincerely apologize for any inconvenience this may have caused you.
Options available to the guests are as follows:
•Rebook without charges for travel within 30 days
•Refund or put in Travel Fund ticket value without penalties
Please click on the ACCEPT button below if above change is acceptable.
If you wish to change or cancel your booking, please call us at the following numbers:
Manila = (+632) 70-20-888
Cebu = (+6332) 230-8888
Hongkong = (+852) 39733800
Singapore = (+65) 31580808
哈哈，这个航班当初在时间上选择有问题，已经补当天其它时间段航班。结果放弃的航班竟然......
根据邮件提示，电话到香港办公室。总机是粤语+菲式英语，听得晕啊。请一个英文超好的广州同事帮忙，最后是以英文沟通估计不是香港人。花半小时才搞定。
对方提示：1、全额退款要45-60个银行工作日2、退旅游基金，立刻到账。
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发表于 2013-2-27 18:11:10
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