本帖最后由 雾衾寒 于 2012-1-15 08:00 编辑
前1个多星期~心情万分忐忑~
AGODA上我订了菲律宾索索贡的3间房子~可是只发给我2个房子的入住单!可是银行扣款了!
我给AGODA在线留言~~过了大概3~4天,香港客服主动打过来~说由于当时订房的人多。我的钱收了但是没订上,给我安排这个宾馆的其它房间,但是不加钱了~呵呵~貌似我因祸得福了!(第一次啊~占到了升级房屋的便宜)
紧接着好事又发生了~好像我预定的卡拉莫安的房间也给升级了~前天手机上有个国际长途号~没接到,又不敢回~怕上当受骗!
结果查邮件~发现AGODA给我发了个邮件:
Dear *******,
Greetings from Agoda.com!We have received the hotel's email that they are only able to provide you with 2 Double Standard rooms for this period of stay. The hotel will upgrade your 3rd room to the Triple Room on a complimentary basis. We have tried to contact you from the number given but was unable to reach you, please advise if you are agreeable to this.
Best regards,
Zac
Customer Support Specialist
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Booking Details
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Booking ID : ********(这个编号就不发了)
Customer First Name : *****(保密)
Customer Last Name : *****(保密)
City : Bicol
Country : Philippines
Arrival : February 27, 2012
Departure : March 1, 2012
First Hotel Choice : CMC Villa Caramoan
Room Type : Double Standard
Number of Rooms : 3
Number of Adults : 6
Number of Children : 0
Number of Extra Beds : 0
Notes : Flight Number: 5J522
Agoda Customer Support
**********************************************
Go Smarter, Go
AgodaAgoda Company Pte Ltd
Tel: +44 (0)20 3027 7900
**********************************************
Internet : http://www.agoda.comAgoda
Customer Support 24/7: http://www.agoda.com/info/contact_agoda.html
**********************************************
Agoda handles bookings for thousands of travel brands
and websites through our global partners network
这个邮件是不是就说明~我的住房在原来的酒店~升级了??不是看的很懂~但是我回复邮件说我愿意~很同意~让他们发给我新的入住凭证!
交代下如何在网上联系AGODA客服:
步骤一:在页面的最下方选择(关于aogda)
步骤二:选择联系我们
步骤三:写出你的问题
步骤四:等待他们的回复!
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