严重表扬一下KK的Cititel Express Hotel

zigzagflower

事情是这样的

前两天的一天晚上在agoda上定了明年四月的Cititel Express hotel一晚。是不能退款不能改期的那种。

结果第二天在邮箱一看居然把日期定错了，定了个fly out的那天，觉得无可能住。

报着很忐忑的心在官网上查了联系邮箱，言辞恳切的说明了情况，希望改期。

结果半天不到的时间，一位叫做Slyvia的酒店 reservation associate回了我邮件，帮我把日期改好了！

简直是奇迹啊！是我自己的失误啊，酒店居然帮我改了。虽然300多块钱，如果废掉还是挺肉痛的啊。

下次同志们碰到同样的情况，可以尝试和酒店沟通下。

海里的鱼儿2010

zigzagflower 发表于 2014-1-17 12:27 static/image/common/back.gif
分享一下email

Dear Sir or Madam,

感谢楼主分享

zigzagflower

分享一下email

Dear Sir or Madam,

Good morning!

I made a reservation through Agoda with the booking number XXXXXXX just last night.

I checked my email this morning and found out that I made a terrible mistake on the date.

The stay will occur on DATE XX-XX, however, I will fly out KK that day. There's no possibility that I will stay that day.

My original plan was DATE XX-XX.

I know this booking is not refundable or not amendable.

However, I was still writing to see if there's anything you can do to help as I found the mistake so early.

Thanks for your time in reading this email and looking forward to a miracle.

Sorry for the inconvenience occurred thereby.

Wish you a happy new year!!

littleyingzi

态度不错，不过这家酒店的房间超小，双人床两边直接靠墙

kevin_tse

看ls们的对话好funny...

53543344

lililihaihui 发表于 2014-1-4 16:18 static/image/common/back.gif
果真是千里眼啊，在KK可以看见KUL的双子塔

这酒店KUL也有的。。。

lililihaihui

jjssss 发表于 2014-1-4 16:15 static/image/common/back.gif
住过 他家KUL酒店部分房间（貌似仅3人间）可见双子座 最好官网预定确认一下 ...

果真是千里眼啊，在KK可以看见KUL的双子塔

jjssss

53543344 发表于 2014-1-3 20:00 http://www.elvxing.net/static/image/common/back.gif
lz这酒店的餐厅是能看到双子塔那个？

住过 他家KUL酒店部分房间（貌似仅3人间）可见双子座 最好官网预定确认一下

yoursismine

上次我在AAGO预定的特价（订酒店送机票），直接给我们免费升级房间了

teenyhwj

这酒店周围环境一般