求助：宿务取消7月25日北京飞马尼拉航班

shelly_s

宿务取消7月25日北京飞马尼拉航班，但已定好当日马尼拉飞薄荷的机票，而且是从亚航定的。

现在该怎么办呢？宿务会提供一张额外的国内机票么？

宿务自己将机票从25日改为27日

shelly_s

Dear Sir/Madam,



We seek for your understanding as there are circumstances that are extremely beyond our control such as aircraft situation. It is our main priority to ensure that all our flights should be safe and free from potential danger at all times. Please note that based on the Terms and Conditions of Carriage, a flight may be delayed or cancelled if it is due to safety or security reason as determined by the airline.



In an event such as this, if the flight was cancelled due to an aircraft situation, affected guest have the following options:

1. Allow rebooking within 30 days from the disrupted flight waive all charges

2. Reroute to an alternate station waive all charges )

3. If guests opted not to push thru with the flight, they may:

a. Place the entire credits of their booking in to a full travel fund which may be redeemed to purchase a new ticket for a future flight.

b. Opt for full refund of the unused sectors of the booking (45-60 refund processing days)


太恶心了。。

shelly_s

moon123 发表于 2014-3-18 12:23
可以要求改了

怎么要求改呢？
今天宿雾回邮件了，太无耻了、

他们的意思是不管后续航班，无法取消或更改亚航的航班。

但可以把的北京-马尼拉 改成 上海-马尼拉。但是北京到上海费用自理。。。

lionlyjin

建议你还是吧北京飞马尼拉改到25日前吧，马尼拉多玩几天。

摩诃衍哪

那张free flight真心用不到～～

石头cn

飞龙正好有促，27号74元人民币

石头cn

他们只管你旅行期间他们自己公司的机票，其他的一概不管，改期吧，现在宿雾的税越来越高了，去了这次下次不定何年何月呢，我改期损失800国内机票

shelly_s

还有，Travel fund，是把全额退到账户，90天内消费的意思么？那和全额退款有啥区别呢？？实在不懂

shelly_s

已发邮件询问，回复如下，宿务会额外提供给我一张国内段的机票么？？

Our apologies for the cancellation, the reason is due to aircraft situation. As carrier, we may change or reschedule any flight where we reasonably consider to be justified by circumstances beyond our control or for reasons of safety or security. Given this, we have options that our affected passenger could take which will at least minimize or eradicate the inconvenience.  



•Rebooking – up to 1 month without any charges. For roundtrip flight, same number of days must be followed. Please see our website for your reference of the exact flight details that will fit your schedule  

•Travel fund – without any charges (may use up to 90 days based on the date of creation).

•Full refund – *for bookings made via credit card, the amount shall be credited back to your account minimum of 60 working/banking days.