本帖最后由 微笑大晴儿 于 2014-9-2 09:15 编辑
暑假出游亚庇,由于去程航班被取消,出了不少幺蛾子,好在顺利游玩回来了,见帖子
http://www.elvxing.net/thread-91412-1-1.html
回来就关注退款问题,当时申请了国际国内段4程机票退款(上海=吉隆坡,吉隆坡=亚庇),电话广州客服也确定已经进入了退款程序,其实在我出发前就收到了邮件要求提供提供银行账户信息。我也提供了。在论坛上混久了,知道AirAsia X和大马国内段不是两家公司,所以我收到了2封要求提供银行账号的邮件,先收到的是AirAsia X的。邮件全文如下。
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Dear Valued Guest,
Greetings from AirAsia X.
With regards to the above title, we would like to inform you that we have initiated the refund process and we would like to have your bank’s details (ENGLISH AND CHINESE WORDS) in order for us to credit into your Bank Account. 1. 户名 (Full Name)( Refund can only be given to the person named as a guest in the booking and not to a thirdparty).:
2. 账号 (Account No.):
3. 银行名(与支行)(Bank Name & branch):
4. 银行开户地址 (Bank address) :
5. 省 (Province):
6. 市 (City) :
7. 联系号码 (Contact No.): **Note : -Please provide all the details in Chinese and English words. ------------------------------------------------------------------------ 我就老老实实的将信息全部填上之后发到了上述的邮箱。
同时也收到了AirAsia的邮件: ------------------------------------------------------- Dear Valued Customer, Greetings from AirAsia. With regards to your refund request for booking number <QFB7QN>, kindly furnish us with passenger bank account details in English and Chinese language for us to expedite the refund. 请以英语和华语提供我们您的银行户口资料,好让我们能促进您的退款。 Details required as per below: 1. Bank Holder Name 收款人名称 : 2. Bank Name 收款银行/行别 : 3. Bank Account Number 收款人账号 ; 4. Bank Branch 收款账号开户行 : 5. Province 省份 : 6. City 城市 : 7.Swift code : ----------------------------------------------------------------- 填完之后我发现区别了。AAX和AirAsia的区别,就在于Swift code 。结果也有区别,最近我查了 一下银行账户,国内段的退款早在8月14号就退到账户上了,银行账号是8月7号发过去的。国际段的到目前为止没有消息,并且在亚航的官网上,我根据预订编号和案件编号也查不到任何信息。
国际段的如果当初也提供Swift code ,是不是退款的速度会加快些?
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