我的情况是：付款成功，页面error，遵守规则没有多订
今天收到他们的回复虽然是意料之中，但是还是想写邮件争取一下
想看看他们公司处理投诉的态度怎样，是否会区别对待中国人，还是会有别的说法，静待回复
----- 原始邮件 -----
Due to the error no booking has been made, therefore your payment has been refunded Kind Regards Fiona Fiona Smither - Trade Team Leader, Credit & Risk Management Hotels4u.com, Prestige House, 23 - 26 High Street Egham, Surrey, TW20 9DU, United Kingdom Telephone: +44 (0) 844 875 3555 Fax:+44 (0) 1784 270 102
我回复
Hi,Fiona
Firstly,I'm not asking for refund.
What I need you to help me is to find my booking record and resend me the voucher.
I deeply understand that the large number of customers has far exceeded the opportunities this activity could offer, because so many people broke the rule, made the internet server down.
But those observants like me who used only one name, one address, one email, one card and booked one hotel should not be punished by this kind of treatment together with those who didn't obey the rules.
I think this transaction is in fact done because the payment was achieved though the reservation details wasn't generated due to system error.But system error was not my fault.
This is my first time using H4U to book hotel that I really need for my travel to Beijing and Singapore Apr. next year.This surprising Christmas offer made many Asian start to know about H4U. I hope it won't be a bad experience of me.
At last ,please satisfy my reasonable request.Thank you so much!
Sincerely
Wendy
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发表于 2011-12-29 22:26:00
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