Hotels 最新回复BBB 完全扯蛋打官腔

bennyleo

如下 没有任何实质性的回复，只是强调他们给了券补偿  继续声讨他


Dear Better Business Bureau,
We are pleased to provide assistance with case #XXXXXXXXXXX.

Upon review of the bookings in question and based upon our research, all referenced itineraries were cancelled and fully refunded. The customer was notified by e-mail of each cancellation and refund, and a courtesy future credit coupon voucher was provided as a gesture of good will. Unfortunately, we are unable to honor or reinstate these bookings as originally submitted at this time. We apologize for any inconvenience that may have been caused.
Thank you for bringing this matter to our attention and allowing us a chance for resolution.

Best Regards,
Sandra K.

bennyleo

simondai 发表于 2014-9-9 21:12
me too

我选择了不接受 继续投诉

jinnichow

跟发给我的一模一样，我也继续投诉了，5晚被砍了一晚，其余四晚已经顺利入住

bennyleo

犭者女圭 发表于 2014-9-9 22:08
建议你先弄清楚BBB是什么，有哪些权限吧。

HOTELS不承认，BBB不会有半点的强制措施。

本来就不指望 hotels会良心发现 找他个客户陪着发邮件玩 哈

扒拉扒拉蜜

绝对不能同意！一点道歉的诚意都没有！
叫他们这种无耻的行径不能行得通！
继续跟他们干
别忘了继续去脸书吐槽去
你们没看到他们的微博最近都没人发了么
这就是我们的胜利！
玩死他们！

拖泥

************************************************************************************
Upon review of the bookings in question and based upon our research, all referenced itineraries were cancelled and fully refunded. The customer was notified by e-mail of each cancellation and refund, and a courtesy future credit coupon voucher was provided as a gesture of good will. Unfortunately, we are unable to honor or reinstate these bookings as originally submitted at this time. We apologize for any inconvenience that may have been caused.

Thank you for bringing this matter to our attention and allowing us a chance for resolution
*******************************************************************************
只说了取消发了邮件通知和已经退款撇清关系。
事情至此，只能这样了，退款汇率损失3美金告终。BBB也没有权限要求对方执行。
选择不接受继续反馈，这个反馈会公开，给hotel记上一笔。（没有契约精神，单方撕毁合约）

dovebel

同样收到没有实质内容的回馈， 信用卡账单损失利率差几十块钱

amylee

损失4美元~

扒拉扒拉蜜

这事不能完 必须要好订网知道他们无理砍单带来的负面作用 经过大家的齐力吐槽 好订的微博已经好久没有发新了  估计已经害怕了 应该继续搞搞FB