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发表于 2012-3-2 09:27:17
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来自： 广东广州
投訴 亞航的一封信
Per email: CRM:0341773
Per your idea, I can not get any assistance from you, right? But why in the first email, which sent on Feb 10, 2012 that clearly stated If you need to seek assistance you can call our customer hotline which located in Malaysia and provide me the password? Totally misleading, how come just notify the flight time change, plus within 30 mins that you can not get any change or refund raher than gave us the password for calling your customer hotline?
By the way, you mentioned on your last email, you have right to cancel and move me to you next available flight, right? But it seems you put me to the flight before the original one, not NEXT. Do you think that passengers may not reach the airport 45 mins before departure and you closed the check in counter, thus I may miss my flight!!!
I do not have professional explanation and understand skills like you! I just know whether you state that number for us, I can raise up my inquires from that hotline, right?
At this stage, I do not want to spend too much time on arguing with you, and not wish Air Asia can do something for my flight change or refund. Please provide your headquarter's contact information and the way that I can make a complaint of your staff Ms Thanamrajah C who represents Customer care department and Pre flight team, as well as Air Asia gave me misleading and incorrect information.
Please respect your World Known Award "Best budget airlines of 2011" and your slogan "everyone can fly".
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发表于 2012-3-7 12:09:52
