这是他们的邮件，不肯退款。
Dear Expedia Customer,
Thank you for contacting us about your request for a full refund from your canceled reservation at Hotel Fleuris Palawan.
We apologize for the delay in answering your e-mail. We are currently experiencing an extremely high volume of e-mail requests, preventing us from responding within our normal standards.
Our records show that your reservation was canceled because when you make this purchase, you used a coupon that was made available to Discovercard holders for purchases made on their Discover card. This coupon was improperly distributed to some non-Discover cardholders and improperly used for purchases made with cards other than Discover cards. The terms and conditions of the coupon require that a Discover card be used for payment. The terms and conditions of the coupon also include other restrictions including a prohibition on the use of more than one coupon per account and a restriction limiting use of the coupon to U.S. customers.
Your reservation was paid by using an American Express Card.
Your reservation is non-refundable and no refund has been processed.
If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 (for callers outside US and Canada) and reference case ID: M-9612306.
Thank you for choosing Expedia.
Tess
Expedia Customer Service Team |
发表于 2015-3-11 09:02:57
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