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发表于 2020-1-28 01:20:25
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来自： 北京
Update on coronavirus pneumonia situation
Singapore Airlines is closely monitoring the development of the coronavirus pneumonia situation.
The safety of our crew and passengers is our highest priority. We are working closely with the authorities to take measures to minimise the spread of the coronavirus.
This includes the proactive screening of passengers on the ground and the distribution of a health advisory notice by Singapore’s Ministry of Health. As an added measure, inflight announcements regarding the coronavirus will be made on all flights to and from Mainland China.
We also have in place a set of standard operating procedures to handle various inflight medical emergencies, including potentially infectious diseases. Any unwell passenger will be attended to by the relevant medical authorities immediately after the aircraft lands.
Additionally, we will waive all cancellation and change fees for customers with tickets issued prior to 24 January 2020 for travel to and from Mainland China up to and including 29 February 2020. Customers can contact the Singapore reservations team at +65 6223 8888 before departure to cancel or change their travel plans.
Passengers and crew who are feeling unwell and have travelled to China recently are strongly advised to promptly seek medical attention, and report their travel history.
Last updated on 25 January 2020, 1700hrs (GMT+8)
新加坡航空公司正在密切关注新型冠状病毒肺炎疫情。
保障机组与乘客的安全是我们的首要任务。我们正在全力配合相关部门进行监测，以控制疫情扩散。
我们将对地面乘客进行积极筛查，并传达新加坡卫生部发表的健康指南。此外，我们将在所有前往及始发于中国大陆的航班上发布关于新型冠状病毒肺炎的通知。
我们已经部署应对多种机上紧急医疗情况的标准操作流程，包括如何应对潜在传染疾病。飞机降落后，任何感到不适的乘客都将及时得到相关医疗机构的进一步帮助。
此外，对于2020年1月24日前购买往返中国大陆机票、且出行日期在2020年1月24日至2020年2月29日期间的乘客，我们将免除一切退改签费用。乘客请于出行前联系票务代理或新航新加坡24小时客服热线+65 6223 8888 取消或变更出行计划。
我们同时恳切建议全体机组成员及乘客：如果您近期曾经前往中国并感到身体不适，请及时就医并上报您的行程。
发布于2020年1月25日 1700hrs ( GMT+8) |
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