Expedia被砍的单正在努力中...

howshineyou

tomtingzs 发表于 2015-2-20 13:55
订单号是不一样的，客服告诉我原来的订单是不可以恢复的，是重新帮我下的订单，当然确认以后我也看到确实 ...

但是论坛上有一些人和我一样的情况，订单号和以前一样，重新扣了钱，又收到了确认信，但是网站上还是没变，显示取消。不敢打电话了，英语不好怕弄巧成拙

nickelhao

来更新一下最近最新进展，刚刚发现expedia给我回信了，原文如下：
Thank you for contacting Expedia.com.

We have reviewed your complaint regarding the Discover Card promotion.  

Your purchase was cancelled and the amount charged was refunded back to the original credit card that was charged.

The coupon that you used was made available only to Discover® cardholders for purchases made on their Discover card.  The terms and conditions of the coupon require that a Discover card be used for payment.  Your coupon was cancelled because your purchase was made in violation of one or more of the restrictions in the coupon terms and conditions.   

The coupon code was inactivated after Expedia learned it had been improperly distributed to non-Discover card holders and improperly used for bookings in violation of the coupon terms and conditions.  

We regret that we are unable to offer a more satisfactory response or resolution to your concern. At Expedia.com we try as much as possible to provide not only excellent customer service but we also try to exceed what is expected of us. However we know that there are some instances when policies associated with the purchases made on our website cannot allow for a resolution that is more favorable to our customers.  

Thank you,
Dakota Collins
Tier 3 Customer Service Lead Supervisor        
This is an unmonitored e-mail box. Please do not reply to this e-mail. If you have further questions, please contact Expedia Customer Service at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 and reference Customer Case ID:             S-93398233        .  You can also visit the Expedia.com "Customer Support" page (http://www.expedia.com/daily/service/default.asp) for more customer service information.

Thank you for choosing Expedia.
Expedia Customer Service